AliExpress discount codes and vouchers

Who is the seller on AliExpress?

The seller named on each listing is the business an order is bought from, not AliExpress itself. AliExpress is a marketplace of many independent sellers: its terms for UK and EU shoppers describe a platform where registered third-party sellers supply goods on their own terms, and they name Alibaba.com Singapore E-Commerce Private Limited as the company behind AliExpress for those shoppers. Quality, delivery and service can differ from one seller to the next, so a listing’s details and the seller’s terms carry as much weight as the product photo. Alibaba and Voghion are also marketplaces with many sellers behind one website.

What does AliExpress sell?

AliExpress lists clothing for men and women, electronics, toys, tools and home and garden products, and its homepage describes them as products from China. Each order’s detail page shows a guaranteed delivery window, which matters later because Buyer Protection is measured against it. Because several sellers can offer similar items, our guide to keeping a price record shows how to compare the exact product and the total with delivery rather than the headline price.

What does Buyer Protection cover?

Buyer Protection offers a refund when an item doesn’t arrive within the guaranteed delivery window, or arrives damaged, short or not as described within the protection period after delivery. Its terms add that the plan applies where the seller has signed up to it and the purchase falls within its scope. The first step is the “Contact seller” option on the order; if that doesn’t settle it, a return or refund request goes in from the order detail page, with photos or other details where needed. Refunds go to the original payment method or, if the buyer prefers, to an AliExpress refund bonus under its conditions, and AliExpress says the protection adds to a shopper’s statutory rights rather than replacing them.

How do returns work on AliExpress?

Returns depend on the seller, the listing and the shopper’s legal rights. AliExpress says sellers must meet the consumer rules where the buyer lives, and its terms for UK and EU shoppers point to statutory rights that include withdrawing from a purchase and a legal guarantee that goods conform to the contract. When the reason is a change of mind, its Buyer Protection page says the buyer pays the return postage, although the same page also describes a return service that supplies a label. A refund follows once the returned item has passed checks at the warehouse.