Shopping with Brian Oak London
Choosing between shirts and chinos
The formal shirts are the store's headline range, with bestsellers in twill and satin finishes and contrast collars or trims in colours like Union Jack and paisley. If you want one statement piece, start there, then pair it with a plain chino so the shirt carries the look.
Checking the delivery option before you pay
UK delivery is offered as standard, priority and next-day options, each with its own timeframe and charge. Orders placed by early afternoon on a business day are dispatched the same day, while trousers add a working day to processing. Check the cost at checkout, because the published charges are guides and the final figure is calculated at checkout.
Planning an exchange rather than a refund
The returns page allows exchanges or refunds within 90 days when items are unused with their tags attached. Multi-buy items are refunded at the discounted price paid, so an exchange from a bundle may mean paying a difference. Undergarments and socks can only be returned if faulty or incorrect.
Understanding the account and sizing support
Sizing details appear on each product page and in a size guide linked from the footer. An account is optional for placing an order, but it gives access to tracking and order updates. Keep your confirmation email and tracking number until the order arrives.