cardfactory

What does cardfactory sell?

cardfactory sorts its greetings cards by who they are for, such as mum, dad or a friend, and by occasion, including birthdays, weddings, new babies and sympathy. Around them sit gifts, gift wrap, balloons, party supplies, fancy dress and seasonal ranges. Dean and Janet Hoyle opened the first store in Wakefield in 1997, and the company says it designs, prints and makes many of its cards and gifts in the UK. For personalised gifts made in Yorkshire, British Made Gifts is another option.

Can you personalise cards and gifts at cardfactory?

Yes. Photo and personalised cards and gifts can be made online, from cards to cushions, mugs and notebooks, and each product page shows what you can change. Personalised items are generally not returnable unless faulty or damaged, so check names and photos before ordering. For a gift with a message iced on it, Millie's Cookies makes giant cookies to order.

How does cardfactory delivery work?

Orders go by Royal Mail or the DHL courier, and the options and estimated date appear in your basket. Cards can go by letter services, while bulkier gifts and balloons use tracked or courier delivery. Items may arrive in separate parcels, and each order goes to a single address, so gifts for several people need separate orders. Overseas delivery is limited to personalised cards.

Can you collect a cardfactory order from a store?

Yes. Click & Collect lets you order online and pick up at a local store, and balloon arrangements can be pre-ordered to collect inflated. The store finder shows which shops are nearby.

Does cardfactory send occasion reminders?

Yes. Its Event Reminder Service sends a nudge before birthdays, anniversaries and other occasions, which helps if the card tends to get left to the last minute. Seasonal ranges for Christmas, Halloween and Mother's Day change through the year, so the occasion pages show what is stocked.