Hobby
$40a month
700 message credits a month, 2 members
- 1 AI agent
- 5 AI actions per agent
- 10 MB of training content
- Access to advanced models
- Integrations
- Basic analytics
- Attachments
The playground, where an agent is tested before it is deployed
Chatbase
No-code AI customer support agents trained on your own content, for websites, WhatsApp, email, Slack and phone
from$32a month, billed yearly
Chatbase has a 7-day free trial. Prices in US dollars as Chatbase's pricing page showed them on 11 October 2026.
Plans
Try Chatbase free
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- Web
- Slack
- API
What Chatbase does
This is Chatbase, a no-code platform for building AI agents that answer customer questions from your own website, files and help content. You can place them in a chat widget, WhatsApp, email, Slack or on a phone line.
Agents trained on your content
An agent learns from uploaded files, pasted text, Q&A pairs, Notion pages or a crawl of a website, and answers from that material rather than being retrained. Higher plans can resync sources automatically and learn from past Zendesk or Salesforce tickets.
One agent on many channels
The same agent can sit in a website chat bubble or iframe, and answer on WhatsApp, Messenger, Instagram, Slack and email. Install guides cover WordPress, Webflow, Wix, Framer, Bubble and Shopify.
AI actions
Agents can do tasks as well as answer: look up Stripe subscriptions and invoices, check Shopify orders and carts, book meetings through Calendly or Cal.com, collect leads and call a business's own API through custom actions.
Helpdesk and human handoff
From the Standard plan, a built-in helpdesk lets staff take over conversations, with ticket statuses, mentions and AI-drafted replies. Escalation can also go to Zendesk, Freshdesk, Gorgias, Intercom and other helpdesks.
Voice and phone
Standard and above add voice, telephony and outbound campaigns, with calls connected through Twilio, Genesys or a SIP trunk. A live call can be transferred to a human phone number.
Chat logs and analytics
Every conversation is logged with a confidence score, and a weak answer can be corrected so the agent uses the fix next time. Analytics show chats by country and channel, topics, sentiment and helpdesk metrics.
Guardrails and procedures
Plain-language procedures tell the agent which steps to follow, and guardrails restrict topics and block sensitive data. Signed tokens can verify a logged-in customer before the agent shows their account details.
Works with
- Stripe
- Shopify
- Adobe Commerce (Magento)
- Calendly
- Cal.com
- Zendesk
- Freshdesk
- Gorgias
- Zoho Desk
- Intercom
- Help Scout
- HubSpot
- Salesforce
- Facebook Messenger
- Slack
- Twilio
- Genesys
- WordPress
- Webflow
- Notion
- Zapier
- Make
How much Chatbase costs
Standard
$150a month
4,000 message credits a month, 3 members
- Everything in Hobby
- 8 AI actions per agent, 20 MB of training content
- Helpdesk
- Voice, telephony and outbound campaigns
- API access
- Personalisation
- Auto-resync of agents
- Advanced integrations such as Stripe and Zendesk
Pro
$500a month
15,000 message credits a month, 5 members
- Everything in Standard
- 12 AI actions per agent
- 40 MB of training content
- Advanced analytics
- Source suggestions
- Past tickets as a training source
Enterprise
Contact sales
Contact sales; priced on committed credits, conversations or resolutions
- Everything in Pro
- Higher limits and flexible billing
- Custom roles and permissions
- SSO and audit logs
- White-labelling
- Priority support, success manager and SLAs
- HIPAA-eligible
Prices in US dollars; the pricing page doesn't mention VAT. Yearly billing is 20% off. Extra credits cost $40 per 1,000, extra agents $25 a month, and removing Chatbase branding $99 a month. Prices in US dollars, from Chatbase's pricing page on 11 October 2026. Chatbase may charge VAT on top, and prices can change.
Chatbase pros and cons
Pros
- Long list of native integrations, including Stripe, Shopify, Zendesk, HubSpot, Salesforce, Calendly, WhatsApp and Slack
- 7-day trial on Hobby, Standard and Pro
- Yearly billing takes 20% off, so Hobby works out at $32 a month
- SOC 2 Type II, GDPR support and a published DPA; connected data is not used to train models
- Auto-recharge credits never expire, so a busy month doesn't force a plan upgrade
Cons
- No free plan on the pricing page: Hobby is $40 a month for 700 message credits and one agent
- Helpdesk, voice and API access only start on Standard at $150 a month
- Removing the Powered by Chatbase badge costs another $99 a month
- Agents that run actions use two or more requests per reply, so credits can go faster than expected
- Some Trustpilot reviewers report slow replies and charges after cancelling
- Prices only in US dollars with no word on VAT, and data is hosted in the US
Good for
- Small and mid-sized businesses that want a website support agent live within a day
- Shopify and Stripe businesses that want the agent to look up orders and subscriptions
- Teams already on Zendesk, Intercom or HubSpot who want an AI agent in front of their helpdesk
- Agencies and developers building agents for several clients through the API
Look elsewhere if
- Hobby sites wanting a free chatbot, since the pricing page lists no free plan
- UK businesses that must keep customer data in the UK or EU: data is hosted on AWS in the US
- Teams that need a helpdesk, phone calls or API access on a small budget, as these start at $150 a month
What reviewers say about Chatbase
“The interface is excellent: setting up, cloning and fine-tuning agents, actions and widgets is intuitive enough that my client's team can handle a lot themselves.”
“Chatbase's product has made a huge difference to what we can offer parents”
“Charged three times after I explicitly told them to close my account”
What reviewers like
- Quick set-up from files, text and website content without code
- Friendly, fast support in most recent Trustpilot reviews
- Many ways to add training sources and channels
- A well-documented API for building on top
What reviewers complain about
- Price feels high for the credits included in each plan
- Answers that are sometimes wrong or miss context
- Billing problems, including charges after cancelling and price changes for existing customers
- Slow replies from support when something breaks
Chatbase: what to know before you pay
The product
Chatbase lets a business train an AI agent on its own material, such as website pages, uploaded files, pasted text and question and answer pairs. The agent then answers customers from that content. You set its instructions and guardrails, test it, then publish it. Chatbase describes the stages as build, test, deploy and optimise, with no code needed.
The work is mostly setting up. You describe the agent’s role in plain language, add written procedures it should follow, and set guardrails on what it should avoid promising or handle itself. Actions let it look up an order, retrieve products or check availability rather than only answering from text.
Channels
Agents can run in a chat bubble on your site, on WhatsApp, Messenger, Instagram, by email and in Slack, with voice and phone support on higher plans. It also connects to tools such as Stripe, Shopify, Zendesk, HubSpot and Salesforce, so an agent can look up an order or hand a conversation to a person.
Pricing
Chatbase charges in US dollars, on paid monthly or yearly plans with a trial period, plus an enterprise tier priced on request. Plans differ in message credits, team seats and features such as voice, API access and analytics, and extra credits, agents and branding removal are sold as add-ons. Credits are used each time the agent calls a model, so heavier use costs more. Check the pricing page for current plans, and for any tax or exchange rate that applies to you in the UK.
The platform also lets you review conversations, see how often the agent resolves questions and correct a weak answer, so it improves over time rather than being set up once and left alone.
Who it suits
It fits small and mid-sized businesses that want a support or sales agent without building one. A very small site that only needs a simple form may find a paid plan more than it needs.
Security
Chatbase says it is SOC 2 Type II compliant, supports GDPR requirements, and does not use connected data to train models. It publishes security documents and a subprocessor list in a Trust Center. Enterprise workspaces can be HIPAA-eligible.
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Questions about Chatbase
Are there any Chatbase discount codes?
We don't currently list a confirmed discount code. That doesn't mean the store has no promotions; check its website for current prices.
Does Chatbase have a free plan?
Its pricing page lists paid plans with a trial period rather than a free plan, so check the page for the current position.
What can you train a Chatbase agent on?
Website content, uploaded files, pasted text and question and answer pairs, among other sources. The agent answers from that material.
How do Chatbase message credits work?
Each request to the AI model uses credits, and the number depends on the model chosen. Plans include a monthly allowance and extra credits can be added.
Can Chatbase answer phone calls?
Yes. Voice and telephony are included on higher plans, connecting through providers such as Twilio.
Does Chatbase use my data to train AI models?
Chatbase says data connected to your agent is used to power that agent and is not used to train models.
Got a question about Chatbase?