Shopping with Connie Gray
Choosing between candles, diffusers and perfume
The range covers three main formats: candles, diffusers and eau de parfum. Candles suit a room you want to fill with scent for an evening, while diffusers give a steadier background note over longer periods. If you want scent you carry with you, the eau de parfum is the format to look at. Because the brand names its products after London locations, it is worth browsing by scent if you already know which notes you like.
Finding a scent you will keep returning to
The brand organises its products by scent as well as by product type, which helps if you have a favourite fragrance and want it in a different format. The New Collection draws on botanical essences of the kind found in London's parks and gardens, so it suits people who prefer fresh, green or floral profiles over heavy gourmands.
Delivery to the UK
The site lists standard UK delivery with an estimate of two to five working days, at a stated charge of £5. Other options such as next day and click and collect are described as coming soon, so do not plan around them yet. International delivery is also not currently offered.
Returns and exchanges
Unused products in their original packaging can be returned within 15 days of purchase, and you need a Return Merchandise Number from the company before posting anything back. Sale items can be refunded under the same policy. Return postage is not refunded, and you pay for any loss or damage in transit, so keep proof of posting.