Shopping with EmPowerBall
Who the range suits
The store is built around grassroots football, so the core range is football shirts, T-shirts, hats and hoodies. The graphic T-shirts and embroidered caps lean towards everyday wear for supporters and members of the community, rather than technical match kit. If you want training gear or performance fabrics, check the product descriptions carefully before ordering.
Ordering made-to-order items
Because items are printed or embroidered for each customer, you should allow a longer wait than you would for stock items. Delivery is listed as 8-14 working days, including production and dispatch, and that can stretch during busy periods. Order only when you have a clear date in mind, and expect delays rather than assuming next-day arrival.
Sizing and returns
This is the part to read before you pay. Change-of-mind returns, size mistakes and cancellations after production starts are not accepted, so measure carefully against the sizing guide. If an item arrives faulty, damaged, misprinted or not what you ordered, contact the team within 14 days of delivery with your order number and clear photos.
Delivery costs and address checks
Shipping is charged at a flat rate for smaller orders, with delivery free on larger ones, and it is applied automatically at checkout. Only UK addresses are served. Double-check your delivery details before confirming, since the store is not responsible for parcels sent to an address entered incorrectly.