Shopping with Harfi
Choosing a symbolic piece
Sophelia puts its meaning into stones and symbols rather than engraved words. A birthstone bracelet, an evil eye charm or a heart pendant can carry a personal message quietly, which suits a mum, a bridesmaid or a close friend. If you want something more personal, pieces can be engraved in-house, though engraved items take a little longer to leave the studio.
Timing your order
Orders are dispatched within one to two working days. Standard UK delivery is free and tracked, with no minimum spend. If the date is close, Next Day Delivery is available at checkout for a set fee, but you need to order by midday on a weekday to qualify. Orders placed after that cut-off, at weekends or on bank holidays go out the next working day.
Returns and exchanges
UK returns are free and you have 30 days from receiving your order to send items back for a refund or exchange. Items must be returned new, unworn and in their original packaging, and engraved pieces can only be returned if faulty. Gift wrapping and gift cards are non-refundable. Orders placed through third-party marketplaces follow that platform's own returns terms instead.
Ordering from outside the UK
The brand ships internationally, with charges shown at checkout. Customs duties or taxes may apply depending on the destination, and the recipient may need to pay them. For overseas orders the customer pays return postage, so factor that in before buying a gift for someone abroad.