Heavenly Feet

What does Heavenly Feet sell?

Heavenly Feet sells women's footwear designed in the UK, built around comfort and an easy fit. The range covers ankle, mid and tall boots, Chelsea and warm-lined boots, shoes, mules, trainers, sandals, sliders and slippers, along with bags, insoles and gift vouchers. Their site says memory foam insoles are used wherever possible, and many styles have side zips or other easy on-off fastenings. The brand describes all of its products as vegan friendly. The Litesoles collection pairs the same fit with a lightweight sole and a sports-shoe feel.

Does Heavenly Feet do wide fit shoes and wide calf boots?

Yes. Heavenly Feet has an EEE wide fit range across boots, trainers and sandals, and a separate range of wide calf boots. The site's fit guide converts UK, EU and US sizes and explains how to measure foot length and width, and the wide calf boots come with a calf measurement for each size. The sizes and colours available in each style are shown on its product page.

How does Heavenly Feet delivery work?

Heavenly Feet sends orders by tracked courier to addresses across the UK, including Northern Ireland, the Highlands and Islands, and the Channel Islands. Tracking details arrive by email from the courier, whose app or website can be used to pick a safe place or change the delivery. Where a product carries a delivery charge it is shown on the product page, and the cost of each order is confirmed at checkout. Orders can't be cancelled or changed once placed, so the size and delivery address are worth checking before paying.

Can you return or exchange Heavenly Feet shoes?

Unworn items in their original packaging, with the tags still on, can be returned for a refund, but Heavenly Feet doesn't offer exchanges, so a different size means sending the pair back and placing a new order. The shopper pays return postage on unwanted items, using a carrier of their choice, and proof of postage is worth keeping until the refund comes through. Faulty items work differently: the customer care team asks for an email with photos of the fault and the sole, then advises on the next steps. The return window and the returns address are on their delivery and returns page.

How do you use a code, and how can you pay?

A code is entered at the Heavenly Feet checkout, and any live codes from their programme are listed on this page. Some codes cover selected styles only, so a code that is turned down may not apply to everything in the basket. Payment options include credit and debit cards, American Express, PayPal, Apple Pay, Amazon Pay and Klarna, and Shop Pay can split an eligible order into instalments. With a pay-later plan, scheduled payments may still be taken after a return has been sent, and they are refunded once the return is processed.