Heyy

How much does Heyy cost in the UK?

Heyy starts at $49 a month for the Hobby plan, or $41 a month when billed yearly, and prices are shown in US dollars only. A UK card is charged in dollars, so your bank may add a foreign transaction fee, and the pricing page does not mention VAT.

The plans step up by users, AI employees, channels and monthly credits:

• Hobby: $49 a month, 1 user, 1 AI employee, 3 channels and 1,000 credits
• Pro: $149 a month, 5 users, 2 AI employees, 5 channels and 6,000 credits
• Ultra: $499 a month, 10 users, 3 AI employees, 10 channels and 20,000 credits
• Enterprise: priced on request, with SLAs and a success manager

Add-ons are charged monthly: $30 for each extra user, $40 for an extra channel, $50 for an extra AI employee, $8 for an extra WhatsApp number and $20 for another 1,000 credits. Heyy also says credits and WhatsApp messages carry extra charges, set out in separate rate sheets.

What does a Heyy AI employee actually do?

An AI employee is a chatbot you set up with a name, a tone, written guidelines and a knowledge base built from your website, documents, plain text or question-and-answer pairs. It replies to customers inside automations you build on a visual canvas, so you decide when it starts, what it may do and where the chat goes next.

Each employee can read and update contact fields, send files, call an external API through a custom action and trigger other automations. Exit points such as "Escalate to Human" route a conversation to a team inbox, where staff see the full history. A Playground lets you test replies before customers see them.

Is Heyy worth paying for?

For a small business that already gets most of its enquiries over WhatsApp and Instagram, Heyy bundles a shared inbox, broadcast campaigns, a simple CRM and AI replies in one place, which would otherwise mean several tools. The Hobby plan is limited, though: one user, one AI employee, 3 MB of knowledge per employee and 10 automations.

Independent user reviews are scarce. Its Capterra listing showed no user ratings in search results, and no G2 or Trustpilot profile turned up, so the main evidence is the company's own testimonials. Heyy is a small, bootstrapped company founded in 2024, which is worth weighing before moving all customer messaging onto it.

Heyy vs Chatbase: which is better?

Heyy is built around messaging channels, with a shared inbox, WhatsApp templates, campaigns and contact records, while Chatbase is mainly an AI support agent trained on your content and embedded on a website. Heyy suits teams that sell and support on WhatsApp and Instagram; Chatbase suits teams that mostly want a website chatbot.

Watermelon is another option for AI customer service across chat channels, and Lindy suits people who want broader AI agents that also handle email and other tasks.

Can you use Heyy with WhatsApp Business in the UK?

Yes. Heyy connects to WhatsApp through Meta's official route, so any UK business with a Meta Business Portfolio and a number that can receive a verification text or call can connect it.

There are two ways to connect. With the Cloud API the number moves entirely into Heyy and can no longer be used in the WhatsApp app on a phone; with Coexistence you keep using the WhatsApp Business app alongside Heyy, but Heyy says this is less stable. Meta's conversation window rules also apply, so after a period without a reply you can only message a customer with an approved template.

How do you get Heyy cheaper?

Yearly billing gives two months free on every plan, bringing Hobby down to $41 a month and Pro to $125 a month. The 7-day trial on Hobby needs no card, so you can test an AI employee in the Playground before paying.

Buying only the add-ons you need, rather than jumping a plan, can also save money: one extra channel at $40 is cheaper than moving from Hobby to Pro.