Hobby
$49a month
1 user and 1,000 credits a month; 7-day free trial
- 1 AI employee with 3 MB of knowledge and 3 actions
- 3 channels and 10 automations
- Unlimited contacts
- Campaigns, Mini-CRM and shared inbox
- Full API access
- Basic support
Setting up an AI employee and testing it in the Playground
A shared inbox for WhatsApp, Instagram, Messenger, SMS and web chat where AI employees answer customers and qualify leads
from$41a month, billed yearly
Heyy has a 7-day free trial with no card needed. Prices in US dollars as Heyy's pricing page showed them on 11 October 2026.
Plans
Try Heyy free
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- Web
- API
What Heyy does
This is Heyy, a Tel Aviv company whose software lets businesses answer customers on WhatsApp, Instagram, Messenger and website chat. You build AI employees that handle conversations, run campaigns and hand over to a person when needed.
AI employees
You give each AI employee a name, role, tone and written guidelines, and a knowledge base built from your website, uploaded documents, plain text or question-and-answer pairs. Separate employees can cover support and sales, or different brands.
Actions and custom APIs
Employees can read and update contact fields, send files, trigger other automations and call an external API, so they can look up an order or create a ticket mid-conversation.
Visual automations
A canvas editor builds workflows from triggers and actions across WhatsApp, Instagram, Messenger, SMS and live chat, including buttons, lists, templates and HTTP requests to your own systems.
Shared inbox
Every channel lands in one inbox with team and personal views, labels, quick replies and a contact panel. Exit points such as Escalate to Human route chats from the AI to the right team.
Campaigns and journeys
Broadcast campaigns go to contact lists with delivery and read tracking, and paid plans add scheduled, recurring and journey campaigns.
Mini CRM
Contacts carry labels, custom attributes and conversation history, with import, export, filters and bulk actions.
Playground testing
A Playground lets you chat with an AI employee and check its replies, actions and exit points before connecting real customer traffic.
Works with
- Facebook Messenger
- Website live chat
- SMS via Twilio
- REST API
- Webhooks
How much Heyy costs
Pro
$149a month
5 users and 6,000 credits a month; marked most popular
- Everything in Hobby
- 2 AI employees with 20 MB and 8 actions each
- 50 AI assets per employee
- 5 channels and unlimited automations
- Scheduled and recurring campaigns
- Journeys and saved views
- Standard support
Ultra
$499a month
10 users and 20,000 credits a month
- Everything in Pro
- 3 AI employees with 50 MB and 12 actions each
- 500 AI assets per employee
- 10 channels
- Sensitive chats
- Remove Powered By branding
- Priority support
Enterprise
Contact sales
Contact sales
- Everything in Ultra
- Higher limits
- SLAs
- Customer success manager
- Migration and onboarding support
Prices in US dollars; VAT not mentioned. Yearly billing gives two months free. Add-ons: $30 a user, $40 a channel, $50 an AI employee, $8 a WhatsApp number, $20 for 1,000 credits. WhatsApp messages are charged on top. Prices in US dollars, from Heyy's pricing page on 11 October 2026. Heyy may charge VAT on top, and prices can change.
Heyy pros and cons
Pros
- Covers WhatsApp, Instagram, Messenger, SMS and website chat from one inbox
- 7-day trial on Hobby with no card needed, according to the pricing page
- Full API access and webhooks on every plan, including the $49 Hobby plan
- Unlimited contacts on all plans
- Yearly billing knocks two months off the price
Cons
- No free plan, and prices are in US dollars only
- Hobby allows one user, one AI employee and 3 MB of knowledge
- WhatsApp message fees and extra credits cost more on top of the plan
- Removing the Powered By branding needs the $499 Ultra plan
- Very few independent user reviews: none found on Capterra, G2 or Trustpilot
Good for
- Small businesses that take most enquiries over WhatsApp and Instagram
- E-commerce, clinics, schools and estate agents answering the same questions all day
- Teams that want a shared inbox, campaigns and AI replies in one tool
- Businesses with developers who want to connect their own systems through the API
Look elsewhere if
- Anyone wanting a free plan to run long term
- Businesses that need to keep using the WhatsApp phone app on the same number, given the stability caveat on Coexistence
- Buyers who want plenty of independent user reviews before committing
What reviewers say about Heyy
Heyy: what to know before you pay
The product
Heyy is a customer messaging platform. It puts conversations from several channels into one shared inbox, with a mini CRM for contacts, so a small team can see who said what, wherever they said it.
AI employees
The headline feature is the AI employee. You teach it from your own material, give it actions such as checking an order or booking a slot, and it answers around the clock. Heyy describes it as no-code, so you set it up in the builder rather than writing software. Where a chat needs a person, you set an exit point and the conversation passes to your team with its history attached.
Channels
Heyy covers WhatsApp, Instagram, Facebook Messenger and a live chat widget for your website. Other channels, such as SMS through a number you connect yourself, are possible too. The same automations and campaigns run across them, so you build a flow once and reuse it.
Automation
Beyond answering questions, Heyy runs campaigns, scheduled follow-ups and customer journeys. Its own examples include order tracking, return requests, lead capture and appointment booking. There is also an API and webhooks for connecting your shop, CRM or helpdesk.
Pricing
Heyy sells paid monthly plans in tiers, with a free trial on the entry plan and no card needed to start. Higher tiers add more users, AI employees, channels and monthly credits. Credits and WhatsApp messages carry extra charges on top of the plan, so look at those rate sheets as well as the plan price.
Who it suits
Heyy is built for businesses that talk to customers in chat: shops, clinics, agencies, schools and estate agents all feature on its site. It suits a team that wants to automate routine questions without hiring more people. If you only need a simple website chat box, a lighter tool may do.
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Questions about Heyy
Are there any Heyy discount codes?
We don't currently list a confirmed discount code. That doesn't mean the store has no promotions; check its website for current prices.
What is Heyy used for?
Heyy lets a business handle customer chats on WhatsApp, Instagram, Messenger and its website in one place. AI employees can answer common questions and pass harder ones to a person.
Does Heyy have a free trial?
Yes. Its entry plan has a free trial and Heyy says no credit card is needed to start. After that it is a paid subscription.
Are WhatsApp messages included in the price?
No. Heyy says WhatsApp messages and extra credits are charged on top of the plan, with the rates set out separately.
Does Heyy have an API?
Yes. Every plan includes API access, and Heyy documents webhooks for sending messages and connecting other systems.
Can Heyy hand a chat to a person?
Yes. You set an exit point in your automation, such as escalating to a human, and the chat moves to your team with its history.
Got a question about Heyy?