Letterfest

Q: What should I do if my order arrives damaged?

Email support@letterfest.com with photos within 48 hours of receipt. Letterfest says it will arrange a replacement of damaged or faulty goods at no cost.

Letterfest makes personalised gifts that lean towards illustration, books and engraved pots. Most of the range is commissioned from artists, so the choice you make matters more than usual. This profile covers what to expect from the products, the order process and where the refund rules are strict.

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By Vouchernaut Editors, updated 22 October 2026. We may earn a commission when you shop through these links, at no extra cost to you.

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Letterfest: what to know before you buy

Choosing between books, illustrations and pots

The range splits into three broad routes. Personalised children's books suit babies and young children, while illustrations such as watercolour house sketches, couple portraits and pet portraits suit anniversaries, weddings and family keepsakes. Engraved plant pots work well as lower-commitment gifts for birthdays and anniversaries. Think about who will receive the gift and whether they will display it or read it.

Allow time for proofing

Every product is custom-made. Orders are processed within two to four business days, excluding weekends, and the page for each item gives the current delivery time. Illustration products include a proof that you must approve before production starts, so a slow reply can delay your order. Set aside time for this if you have a fixed date such as a birthday or wedding.

Know what a refund covers

Personalised goods are non-refundable unless they arrive damaged or faulty. Report damage within 48 hours of receipt by emailing photos to [email protected]. Letterfest says it will usually amend or replace an item where possible, so contact the team first if something goes wrong.

Expect natural variation

Handmade and natural-stone products differ slightly. Engraved pebbles vary in size, colour and shape, and small white marks can appear during production or transit that can be wiped away with a damp cloth. These are described as natural features rather than faults, so buy with that in mind if you want identical finishes.

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Questions about Letterfest

Are there any Letterfest discount codes?

We don't currently list a confirmed discount code. That doesn't mean the store has no promotions; check its website for current prices.

Where can I check Letterfest's refund policy?

Read the retailer's current policy before buying. Eligibility can depend on the product, its condition and whether it has been used or activated. Refund policy

Can I change my illustration before it is produced?

Yes. Illustration products include a proof that is emailed for your approval before production, and the Letterfest refund page says unlimited amendments are offered.

What should I do if my order arrives damaged?

Email [email protected] with photos within 48 hours of receipt. Letterfest says it will arrange a replacement of damaged or faulty goods at no cost.

Who handles my order?

You complete your purchase with the retailer. For order changes, delivery questions or a refund, contact the seller shown on your order confirmation. Vouchernaut publishes shopping guides and offers; we don't process your purchase.

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