Robert Dyas

What does Robert Dyas sell?

Robert Dyas sells kitchen essentials, kitchen and home electricals, cleaning, laundry and utility products, garden equipment, and DIY and security kit, from well-known brands through to newer start-ups. The business dates back to 1872, when Robert Dyas, who had emigrated from County Meath in Ireland, opened his first ironmongery store; its shops spread through London and the South East, and Theo Paphitis bought the company in 2012. Lakeland covers similar kitchen and cleaning ground, while Machine Mart leans further towards garage equipment and power tools.

How do delivery and Click & Collect work?

Robert Dyas delivers to homes with standard, faster and chosen-date options, and charges one delivery fee per order however many items it holds. Charges, cut-off times and any spend threshold are on its delivery page and at checkout, It doesn’t deliver to Northern Ireland, the Channel Islands or addresses abroad, and the Scottish isles, the Isle of Man, the Isle of Wight and the Isles of Scilly have fewer options. Click & Collect can be quick when the chosen store has the item in stock; otherwise the order is sent to that store to collect later. The collector brings the order confirmation and ID such as a driving licence, passport or payment card, and someone collecting for the buyer also needs the card used, their own ID and a copy of the buyer’s. Products shipped directly from suppliers and bundles can’t be collected.

How do returns work?

Online orders can be cancelled under the Consumer Contracts Regulations and sent back through a collection booked with Customer Care or at a Robert Dyas store with proof of purchase. Large or heavy goods, such as big kitchen appliances and furniture, aren’t meant to go back to a store, and a collected return can carry a collection charge. The right to cancel doesn’t cover customised items, unsealed recordings or software, hygiene items such as outdoor spas, fresh food or live plants. Refunds come back less any discount applied to the original order, and any gift included with an order has to be returned too.

How do codes, MyDyas and payment work?

Codes go in at checkout, and Robert Dyas’s terms set out how they work: codes promoted for its stores may not work online and the reverse, excluded products say so on their product page, and only one code or voucher counts per transaction. With a multibuy, a code’s discount is worked out on the subtotal after the multibuy, and codes valid on its website also work for Click & Collect orders. MyDyas points are earned on Click & Collect orders too, Robert Dyas gift vouchers can only be spent in its stores, and Klarna at checkout offers paying later, paying in instalments or financing. Our guide to keeping a price record shows how to check a code’s discount against what the exact product usually costs.