The Range

What does The Range sell?

The Range sells furniture, home furnishings and lighting, cookware, garden and outdoor living, decorating and DIY supplies, pet products, leisure kit, stationery, and arts and crafts. It opened its first store in Plymouth in 1989 and sells through stores across the UK and online, and some stores have an Iceland food shop inside. For kitchen and cleaning kit, Lakeland is more specialist, and Aosom also sells furniture, garden and pet products.

Who is the seller: The Range or a Marketplace Partner?

Either, and the product page shows which: items from approved Marketplace Partners carry a Marketplace Partner icon, and the contract for those is with the partner. They carry their own delivery charge and go back to the partner rather than to a store, once Customer Care has authorised the return. Made to Order furniture is built to the colour, size and model chosen, can’t be cancelled or returned once making begins, and won’t be carried beyond one flight of stairs without a lift, so measurements matter; our Ideal Home Show guide makes the same point about measuring before ordering.

How do delivery and Click & Collect work?

Delivery is priced by address, so the cost shows in the basket once an address is in. Items sold by The Range share one delivery charge per order, set by the largest or heaviest item, with saver, express, next-day and chosen-day options plus services for fragile and large items; saver dates are estimates. Parts of the Scottish Highlands and islands, Northern Ireland and the Republic of Ireland have their own options and prices. Click & Collect uses stock already in the chosen store at no delivery charge, and the order is ready once a ‘Ready to Collect’ email with a QR code arrives. The Range also delivers to a list of European countries, though not larger items such as furniture and white goods.

How do returns work?

Unused items can come back within the window on its returns page, and faulty items and anything damaged in transit come back at no charge. Change-of-mind returns can carry a fee, set out in the returns guidance in your account. Most smaller items bought online can go back to a store with the delivery note; furniture, appliances and other large items are collected or posted back once Customer Care authorises it. There are no exchanges, so a different colour or size means a return and a new order. Used items, Made to Order products and anything damaged after delivery can’t be returned.

How do discounts and payment work?

Multi-buy deals apply automatically at checkout with no code needed, and students can get a code through Student Beans. Its help centre lists Visa, Mastercard, Maestro and American Express cards, and PayPal. Our Black Friday guide shows how to tell whether a bundle saves money on the things you actually need.