Free
Free
50 conversations a month included
- 1 AI agent, built and tested in 100+ languages
- Website scraping and file upload
- Website widget and live chat
- Agent inbox
- 10 MB of knowledge per agent
- 1 user
- Software
- Customer support & chatbots
- Watermelon
The shared inbox and channel connections
Watermelon
AI customer service agent for web chat, email, WhatsApp, Instagram, Messenger and phone, with a shared inbox for human handover
from€84a month, billed yearly
Watermelon has a free plan. Prices in euros as Watermelon's pricing page showed them on 11 October 2026.
Plans
Try Watermelon free
Vouchernaut may earn commission when you sign up through links on this page. It never changes what we say about a product or the order we list them in.
- Web
- Mac
- Windows
- iPhone and iPad
- API
What Watermelon does
This is Watermelon, a Dutch customer service platform from Utrecht. You train an AI agent on your own website and files, and it answers customers across chat, email, WhatsApp and social, handing over to your team when needed.
AI agent trained on your content
The agent learns from a crawled website (with JavaScript rendering), uploaded PDF, Word and text files, and a product feed. Instructions and guardrails set its tone and keep it on topic, and a playground tests it before it goes live.
Every channel from one agent
The same agent answers on a website chat widget, email, WhatsApp, Instagram DM and Facebook Messenger, and a custom channel can be built through the API. The widget works on Shopify, WordPress, Lightspeed and other site builders.
AI Actions
Actions let the agent call a business's own APIs during a conversation, for example to look up an order, change an address or book an appointment. Templates exist for Shopify, WooCommerce, Lightspeed, Sendcloud, Picqer and others.
Shared inbox and human handover
All conversations land in one inbox where the team can follow the agent, take over at any point and assign chats to colleagues or teams. Handover triggers pass a conversation to a person with its full history.
AI phone agent (beta)
The agent can answer calls on a dedicated number generated through Seamly or Twilio, or on a forwarded business number. Calls can be recorded, and each one is saved with a transcript and summary; calls last up to 15 minutes by default, or 60 at most.
Analytics and topic analysis
Reports show how many conversations the agent automated, handovers and customer satisfaction, and conversations are tagged by topic. Advanced analytics come with the Advanced plan.
E-commerce widget elements
On Shopify the chat widget can show a product recommendation carousel, past orders and an address change form, alongside a pre-chat form, conversation starters and over 50 design options.
Works with
- Facebook Messenger
- Shopify
- WordPress
- WooCommerce
- Lightspeed
- Magento
- BigCommerce
- Salesforce
- Zapier
- Sendcloud
- Picqer
- Monta
- Returnless
- Returnista
- Channable
- Twilio
- Seamly
- Notion
- Google Tag Manager
How much Watermelon costs
Starter
€99a month
250 conversations a month included
- Everything in Free
- AI Actions: handoff, search, apps and API (1 per agent)
- Product feed
- Email, WhatsApp, Facebook Messenger and Instagram DM
- Basic analytics
- 50 MB of knowledge per agent
- 1 agent and 1 user included
Advanced
€199a month
500 conversations a month included
- Everything in Starter
- Advanced AI models such as GPT-5 and o3
- Website visitor tracking and logged-in user recognition
- Automatic lead generation
- Send emails from your own domain
- Zapier, API access and webhooks
- Advanced analytics
- 5 AI Actions per agent, 250 MB of knowledge
Business
€399a month
1,000 conversations a month included
- Everything in Advanced
- Teams and role-based access
- Remove Watermelon branding
- GDPR deletion and exports
- Automatic daily sync of agent data
- 10 AI Actions per agent, 1 GB of knowledge
Enterprise
Contact sales
Contact sales; custom conversation limits
- Custom conversation limits
- Dedicated support
- SLA and uptime guarantees
- Security and compliance options
Prices in euros and exclude VAT (Watermelon's terms). Yearly billing saves 15%. Extra agents, users or 250 conversations cost €25 a month each. Test messages count as conversations. No refunds for unused time. Prices in euros, from Watermelon's pricing page on 11 October 2026. Watermelon may charge VAT on top, and prices can change.
Watermelon pros and cons
Pros
- Free plan with 50 conversations a month, a website widget and the agent inbox, no time limit stated
- WhatsApp, Instagram, Messenger and email are all on the €99 Starter plan rather than higher tiers
- Hosted on Google Cloud in Europe, ISO 27001 certified, and data is not used to train AI models
- G2 reviewers often mention responsive customer support and an easy-to-use interface
- AI Actions can look up orders or trigger workflows in a shop's own systems, with ready templates for Shopify, WooCommerce and Sendcloud
- Monthly plans have no notice period and yearly billing saves 15%
Cons
- Prices and invoices in euros only, excluding VAT, so UK costs move with the exchange rate
- Conversation allowances are small for the price (250 on Starter) and test messages count against them
- When the allowance runs out the agent pauses until renewal unless more is bought at €25 per 250
- G2 reviewers say set-up takes time and knowledge, and the bot sometimes answers wrongly or not at all
- Each plan includes one user; extra seats cost €25 a month each
- No refunds for unused time, and cancelling goes through the support team
Good for
- Small and mid-sized online shops that get the same order, delivery and returns questions on several channels
- Support teams that want an AI agent and a shared human inbox in one tool, with handover built in
- Organisations that need EU hosting, ISO 27001 and a data processing agreement under GDPR
- Businesses serving customers in several languages, as the agent answers in over 100
Look elsewhere if
- Very small sites that would rarely use 250 conversations but need WhatsApp or email, which start at €99 a month
- Teams wanting an Android app for the inbox: there isn't one
- Buyers who want pricing and invoices in pounds: Watermelon bills in euros only
What reviewers say about Watermelon
What reviewers like
- Straightforward to use, even for people without technical knowledge
- Several ways to train the agent: website, files, product feeds and instructions
- Quick, helpful support and onboarding from the Watermelon team
- Cuts down repetitive customer questions and saves the team time
- All channels and conversations in one overview
What reviewers complain about
- Initial set-up takes time and needs ongoing tuning
- The agent sometimes gives inaccurate answers or doesn't reply
- Re-crawling the website to refresh knowledge is slow, and URLs need updating by hand
- Reviewers want more conversation analytics in the interface rather than CSV exports
- The agent can be slow to produce an answer
Watermelon: what to know before you pay
The product
Watermelon builds AI agents for customer service. The agent learns from your website, uploaded documents and, if you sell products, a product feed. It then answers questions on the channels customers already use, including website chat, email, WhatsApp, Instagram and Messenger. Phone support is offered in beta.
How it works
Actions let the agent do more than reply, such as looking up an order or passing the conversation to a person. When a human is needed, your team takes over from a shared inbox with the whole conversation in view. Analytics show what the agent resolved and where your team stepped in, which helps you spot the questions that keep coming back and improve the agent's answers over time. Setup is built around uploading what you already have, so you don't need to write scripts from scratch.
Who it suits
It is aimed at support teams that field the same questions every day, from online shops and service businesses to public bodies and schools. Watermelon shows customers across e-commerce, education and local government. A very small site with few enquiries may find the entry plan enough.
Pricing
There is a free plan to try, then paid tiers that add channels, actions and analytics, and a custom enterprise tier. Plans are priced by the number of conversations, with extra agents, users and conversations available as add-ons. Yearly billing is cheaper than monthly, and current prices are on its pricing page.
Trust
Watermelon B.V. is Dutch and lists a security and compliance page and a trust centre on its site. Check these against your own data requirements before connecting customer conversations.
Saving
Any live code is listed on this page: copy it and use it when you upgrade. It may only apply to certain plans, so read the terms shown with it.
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Questions about Watermelon
Are there any Watermelon discount codes?
We don't currently list a confirmed discount code. That doesn't mean the store has no promotions; check its website for current prices.
Is Watermelon free?
There is a free plan with a small monthly conversation allowance, and paid plans for more conversations, channels and features.
What can the Watermelon AI agent do?
It answers customer questions from your own content and can use Actions to fetch live data, such as order status, or hand over to a person.
Which channels does Watermelon support?
Website chat, email, WhatsApp, Instagram and Messenger, with phone support in beta.
What languages does Watermelon support?
Its pricing page says you can build and test your agent in many languages, across more than a hundred.
Where is Watermelon based?
It is a Dutch company, Watermelon B.V., with its base in Utrecht.
Got a question about Watermelon?