Lite
Free
20 AI messages a month
- 1 teammate
- 1 custom support email address
- 100KB of training data
- 5 enabled AI actions
- Basic helpdesk and reports
The shared inbox, sorted by priority
AI support agents trained on your docs that answer chat, email and WhatsApp, with a shared inbox for handing over to staff
from$29a month
Weav has a free plan. Prices in US dollars as Weav's pricing page showed them on 11 October 2026.
Plans
Try Weav free
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- Web
- API
What Weav does
This is Weav, an AI customer support tool from Salt Lake City in the US. It learns from your website and help docs, then answers customers by chat, email and WhatsApp, with a shared inbox so your team can step in when needed.
AI agents trained on your content
Agents learn from a synced website or help centre, text, files, videos and Q&A pairs, with Google Drive on Pro and Max. Website sources can re-sync automatically, and a playground lets teams test answers before going live.
Confidence-based sending
For each email the agent scores its own draft, then sends it automatically, saves it for a person to review or escalates it, depending on a threshold the team sets. Automatic sending needs the Pro plan.
Escalation rules
Plain-language rules such as 'if the customer asks to speak to a human' hand a conversation to a chosen teammate, with separate rules for chat and email. The first matching rule wins, and the conversation history stays with it.
Shared inbox
Chat, email and WhatsApp conversations sit in one inbox where AI and staff work the same thread, sorted by priority with saved views, internal notes and suggested replies. Ask Weav gives staff private answers from the knowledge base to drop into replies.
Actions in Shopify and Stripe
Agents can search a Shopify catalogue, check stock, look up and cancel orders, change shipping addresses or edit items, and in Stripe look up subscriptions and invoices. Order and billing tools ask the customer to verify their identity first.
Agent tone and guardrails
Each agent has settings for tone of voice, response length, extra context and a list of prohibited phrases it must never use. Several specialised agents can be set up for different jobs.
Reports
Reports track conversations, customers helped, response times and team performance, with team and custom reports on Pro and above.
API, webhooks and MCP
A REST API covers agents, conversations, customers and training data, with webhooks for events. An MCP server lets AI assistants search conversations, reply and update training data in a workspace.
Works with
- Shopify
- Stripe
- Google Drive
- Framer
- Google Workspace
- Microsoft 365
- Custom actions (third-party APIs)
- Webhooks
- MCP
How much Weav costs
Plus
$29a month
500 AI messages a month
- 2 teammates
- 2 custom support email addresses
- 1MB of training data
- 5 enabled AI actions
- Unified inbox with AI drafts and handoffs
- Training from websites, text, Q&A, files and video
- 5 workflows
- Shopify and custom actions
Pro
$119a month
5,000 AI messages a month
- 3 teammates and 3 custom email addresses
- 10MB of training data and Google Drive
- 10 enabled AI actions
- Automated AI sends and automatic retraining
- Advanced helpdesk with 20 custom views and 50 workflows
- Stripe integration, API access and webhooks
- Custom segments, team reports and custom reports
Max
$359a month
20,000 AI messages a month
- 5 teammates and 5 custom email addresses
- 50MB of training data
- 25 enabled AI actions
- Image and PDF upload for agents
- 100 custom views and 500 workflows
- Full historical conversation memory
- Advanced lead forms and integrations
Prices in US dollars; VAT not mentioned. Annual billing is 20% off (annual prices not shown). Add-ons: $49 per 1,000 AI credits (roll over), $29 a month per extra teammate or email address, $99 a month per platform to remove branding. Billed through the Shopify App Store it costs $39, $149 and $449 with a 14-day trial. Prices in US dollars, from Weav's pricing page on 11 October 2026. Weav may charge VAT on top, and prices can change.
Weav pros and cons
Pros
- Free Lite plan with 20 AI messages a month, and self-serve sign-up without a sales call
- Confidence threshold decides whether an email reply is sent, drafted for review or escalated
- Agents can act in Shopify and Stripe (order lookups, address changes, subscription checks) after verifying the customer
- Unused add-on AI credits roll over to the next month
- Privacy policy states conversations aren't used to train third-party AI models
- Chat, email and WhatsApp in one inbox, with WhatsApp available on every plan
Cons
- No reviews yet on G2, Capterra, Trustpilot, Product Hunt or the Shopify App Store
- Prices in US dollars only, VAT not mentioned, and annual prices not shown
- Plus has only 500 AI messages a month and 2 teammates; extra seats cost $29 a month each
- Automatic sending, Stripe, the API and webhooks all need the $119 Pro plan
- Data is stored in the US with no UK or EU hosting option, and no security certifications are listed
- Buying through the Shopify App Store costs more: $39 to $449 a month against $29 to $359 direct
Good for
- Small online shops on Shopify that want an AI agent to answer order and product questions in chat
- Software and subscription businesses that want billing questions handled through Stripe
- Small support teams that want AI and staff working in one inbox across chat, email and WhatsApp
- Teams that want published prices and self-serve sign-up rather than a sales call
Look elsewhere if
- Businesses that need UK or EU data hosting, or SOC 2 and ISO 27001 certification
- Teams that need phone, SMS, Instagram or Facebook Messenger support
- Buyers who want a proven tool with a body of independent user reviews
What reviewers say about Weav
Weav: what to know before you pay
The product
Weav is customer support software that pairs an AI agent with a shared inbox. You point it at your website, help articles and files, and it learns how your business answers questions. It then replies to customers in a website chat widget, by email and on WhatsApp.
Replies can be sent automatically or saved as drafts for a person to check first, so you choose how much freedom the agent gets. Tricky conversations can be passed to a named teammate with the history attached. Training can be topped up at any time with extra files, and the agent keeps learning from how your team resolves real tickets. That means answers should stay in step as your docs change.
The story
Weav says it started because support had lost its way, with speed taking the place of care. Its stated aim is to automate the volume and keep the interaction human, so answers sound like the brand behind them and not like a script.
The company, Weav.com, LLC, is based in Salt Lake City, Utah, and launched publicly in 2026.
Actions
Beyond answering questions, Weav can be set up to do things for a customer, such as looking up an order or checking a subscription. According to its terms and privacy policy, customers must verify who they are before those tools run.
Pricing
Weav has a free Lite plan for trying an agent on real questions, then paid plans that grow with message volume and team size. Prices are shown in US dollars, and annual billing is cheaper than monthly. Check the plan page for current figures before you decide.
Who it suits
It is built for small online shops and software teams who answer the same questions every day and want one place for AI and human replies. Weav hosts data in the United States, so UK businesses that need UK or EU hosting should read its privacy policy first.
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Questions about Weav
Are there any Weav discount codes?
We don't currently list a confirmed discount code. That doesn't mean the store has no promotions; check its website for current prices.
What does Weav do?
Weav is an AI support agent that learns from your website, help docs and files, then answers customers by chat, email and WhatsApp. A shared inbox lets your team take over any conversation.
Is there a free Weav plan?
Yes. The Lite plan is free and works as a small test with real customers before you pay. Its limits are listed on the pricing page.
Where does Weav store customer data?
Its privacy policy says data is stored in the United States on Amazon Web Services. Check the policy if your business needs UK or EU hosting.
Does Weav work with Shopify?
Yes. Weav can look up Shopify orders once the customer has verified their email. Shopify merchants can also install it from the Shopify App Store, where billing runs through Shopify.
Can you cancel Weav at any time?
Its terms say subscriptions renew monthly and can be cancelled in the product at any time. They also say fees are non-refundable.
Got a question about Weav?