Before you buy

Shopping with Pharmacy Online

Prescription treatments versus shop products The site splits into two routes. Prescription treatments start with an online assessment for a specific condition, which a UK prescriber reviews before anything is dispatched. Shop products such as painkillers and cold remedies are bought directly, so they are the quicker option if you already know what you need and don't require a prescription.

Timing your order for next day delivery Next day UK mainland delivery is available for orders placed before 15:30, Monday to Friday. Because prescriptions are reviewed by a clinician before dispatch, the delivery timing for prescription items depends on approval, so it is worth completing the assessment early in the day if you need the medication urgently.

Cancelling before dispatch If you ordered something to be posted, you can cancel up until dispatch. Once a prescription has been issued, a prescription fee applies, but the remaining costs including medicine and postage are refunded in full. Once the order has been dispatched, the cancellation window closes.

Returns and what you cannot send back Medicines cannot be returned because of UK law governing their sale and supply, and cosmetic or personal-care products cannot be returned for hygiene reasons. If an item is not as described or is damaged or faulty, the company says it will refund the medication in full with any delivery charges. Unwanted medicines should be taken to a local pharmacy for safe disposal rather than sent back.