Shopping with Austens Jewellers
Choosing gold-plated silver
The pieces are made from 925 sterling silver with a 14ct, 18ct or 24ct gold plating, and the store describes them as nickel-free and hypoallergenic. The company also notes that cross-contamination from nickel in manufacturing cannot be fully ruled out, so anyone with a severe metal sensitivity should check before buying. Plating is the thing to look after: keeping pieces dry and stored in the supplied pouch helps the gold last.
Earrings and returns
Before ordering studs or drops, note that earrings cannot be returned for hygiene reasons. Other items can be sent back for a refund or exchange within 14 days of purchase if they are in original packaging and unworn. Customers pay the cost of returning items, and original delivery charges are not refunded.
Sizing and delivery choices
Ring sizing is worth checking with string and a tape measure before buying, as the store provides a measuring method rather than a fitting service. Delivery is to UK addresses only, with a standard option and an express option at checkout. Orders over the stated threshold qualify for free standard delivery, so grouping purchases can make sense.
Bespoke work and repairs
If you want something made to order or an older piece restored, the specialist services are the stronger draw than the mass-market range. The jeweller offers bespoke design, jewellery and watch repair, and professional valuation through its valuers' guild. For valuable pieces, these services are worth asking about before a purchase or sale.