Shopping with Jones Bootmaker
Where Jones Bootmaker suits you
The range is weighted towards smart boots, court shoes, everyday leather boots and trainers, so it works best when you already know the kind of footwear you need. Compare the category pages for women's and men's ranges before you start browsing, rather than scrolling the full catalogue.
Delivery choices
Collecting from a Jones store in the UK is free. For delivery to your door, standard UK delivery is listed as up to 3 to 5 working days, with express options at \u00a34.99 for 48 hours and \u00a35.99 for 24 hours. Check the delivery page at checkout, as costs can change.
Returns by post and in store
You have 45 days from receipt to return items in their original condition and packaging. Returning to a Jones store is free, and some stores can refund immediately. Posting a return costs \u00a32.50 deducted from your refund unless you chose the returns-paid option at purchase, which costs \u00a31.49, or the item is faulty.
Items outside the standard policy
Socks, tights, gel cushions, arch supports, insoles and sealed items are excluded from the 45-day refund policy. These can only be refunded or exchanged under your legal rights and the terms given at purchase, so read the returns page before buying them.
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