Shopping with RAID
Choosing the right shoe type
RAID's range is built around boots and heels. Ankle boots, block-heeled boots and chunky designs form the core of the catalogue, while sandals and flats cover warmer or more casual wear. If you are after a versatile winter boot, look at the block-heeled and chunky options, which tend to be easier to walk in than stilettos.
Sizing before you buy
The site lists UK sizes, with European, US and Australian equivalents in its size chart. Heel heights are measured from the point where the heel joins the shoe down to the floor, so compare that figure rather than relying on how a shoe looks in photographs. Because the store advises trying new shoes indoors for at least an hour, it is sensible to keep the original packaging until you have confirmed the fit.
Delivery options for UK orders
UK orders offer several delivery speeds, from economy delivery aimed at 3 to 5 days through to next-day delivery for orders placed before 1pm on weekdays. Those timescales are stated as targets rather than guarantees, and some postcodes may be excluded from next-day service. Plan around the cut-off time if you need shoes by a particular date.
Returns and refunds
RAID states that you can return an item for a refund within 28 days of delivery. The original delivery charge is not refunded, and returns must be unworn, with labels and packaging intact. Refunds go back to the original payment method, and the store says processing can take up to 14 working days, with a further 1 to 7 days for the money to appear in your account.
Le Chameau