Shopping with Avon Cosmetics
Choosing between direct delivery and a Representative
Avon's own site offers direct delivery within the UK, with a free option once your basket reaches £25 and paid standard or next working day services below that. Next working day delivery needs an order placed before 3pm, and some postcodes, including parts of Northern Ireland, the Scottish Highlands and islands, and Channel Islands, are excluded from it. If you live in a remote area, check the postcode list before choosing that option.
Where to look in the range
The site is organised around make-up, skincare, fragrance and bath and body, and it groups items into bestsellers and sale sections. Shade and size options are clearly listed on product pages, and some shades show as out of stock, so check the variant you want before adding it to the basket. Anew skincare and Power Stay make-up are the lines the homepage promotes most heavily, which makes them a sensible starting point if you are comparing options.
Understanding returns
Avon offers a 28-day satisfaction guarantee from delivery, which works alongside your statutory rights. Returns can be sent back free via Evri Collection or an Evri ParcelShop, and refunds are aimed for within 14 days of the item arriving back. Items must come back in good condition, and products sold with a free gift must be returned together for a full refund. Certain products, such as lingerie and items unsuitable for return for hygiene reasons, have different terms.
Shopping outside direct delivery
If you prefer personal recommendations or want to buy from someone local, you can find an Avon Representative through the company's site. Representatives run their own beauty businesses, so it is worth asking about their current stock and how they handle orders before you commit.