Shopping with Active Silver
Choosing between the main product types
The range is split by need rather than by ingredient list alone. Skin care covers moisturisers, hand cream, lip balm and Hit The Spot cream, while General Health and Pet Care hold the products aimed at other uses. If you are unsure which product fits, the site notes that the team offers personal service to help match a product to your needs, so it is worth asking before buying a product for a specific use.
Understanding usage and storage
The FAQs say colloidal silver can be applied directly to skin, ears and eyes without diluting it, but advise against mixing it with tap water because chlorine can oxidise the silver. The company describes its products as cosmetic rather than food supplements or medicines in the UK and EU, so it does not give dosage instructions for ingestion. Keep products cool, dark and out of reach of children, and avoid freezing them or leaving them in hot cars. The best-before date printed on each product is described as a guideline rather than a hard cut-off.
Pet care and sensitive skin
The Pet Care range is commonly used for skin, ears and eyes. The FAQs say the products are suitable for all skin types, including sensitive skin, but recommend checking the ingredients and carrying out a patch test first if you have concerns. Anyone pregnant, unsure, or taking thyroid medication should speak to a healthcare professional before using the products in any way beyond topical application, as the company itself notes that colloidal silver may affect thyroid medication absorption.
Ordering and returns
The site lists 48-hour and 24-hour delivery options for UK orders, with free UK delivery on orders over the threshold shown in its FAQs, and offers local pick-up from its Wargrave office on weekdays. Returns are accepted within 14 days for unopened, unused products, though original and return postage are not refunded and Skin Wash and Nasal Sprays cannot be returned. Check the refund policy before ordering if you are unsure.