Shopping with Neals Yard Remedies
Choosing the right skincare range
The site is organised around a few distinct lines. The Frankincense Intense range is aimed at age-focused skincare and includes creams, eye creams, serums and kits, while the Wild Rosehip and Rejuvenating Frankincense ranges cover everyday moisturising and cleansing. If you are buying a first product, a face wash or cream from one of these lines is a clearer starting point than a full kit.
Mother and baby purchases
The Mother and Baby section groups balms, oils, baths and pillow mists that are designed for pregnancy and infant use. Check the product description on each item before buying for a specific stage, as the site presents these as a dedicated range rather than general body care.
Delivery choices at checkout
Standard delivery is listed at £4.50 for orders under £50, with free standard delivery on orders over £50. Next day delivery is listed at £6.99 for UK mainland addresses, with orders needed by 2pm on weekdays. Remote areas, including the Scottish Highlands and Islands, Northern Ireland and the Channel Islands, may take longer, so confirm your postcode before ordering if timing matters.
Returns and damaged items
Unopened items can be returned within 14 days of receipt, with a refund aimed for within 14 working days of the warehouse receiving the item. Damaged or incorrect items should be reported by email with a photo, and the returns process is handled by customer services rather than automatic refunds.