Shopping with Leisure Lakes Bikes
Choosing between buying online and in-store
If you are ordering a bike, check the delivery page before you commit. Bikes arrive boxed and need final assembly, and online mail orders include a kit box with tools and instructions. Local hand delivery is only offered from a small number of named stores, within 30 miles of those branches, so check whether your nearest store is on that list. Otherwise, Click and Collect lets you order online and pick up at a store near you.
Understanding the delivery options
Delivery costs vary by service and by item. Royal Mail 48 Hour delivery is listed as free, but bikes are excluded from that option. Bikes and bulky items follow separate courier charges, and extended-area postcodes can attract surcharges shown at checkout. Order before the stated cut-off times to get same-working-day dispatch on in-stock items, and check the last delivery dates before Christmas.
Making the most of finance and servicing
The retailer promotes 0% APR finance on selected purchases and offers Klarna as a payment option, which can help with a larger bike purchase. Because the business runs workshop facilities, it is practical to pair a purchase with a servicing booking if you want the bike set up properly from the start.
Returns: what to check first
Items can be returned within 60 days for an exchange or refund, provided they are in showroom condition with original packaging and a valid receipt. Bikes should be kept in their box, and a collection charge applies if you decide the bike is not right for you. Faulty items can qualify for postage refunds, so keep proof of postage and use a signed-for service.