Away Resorts: shoppers' questions

1. What is Away Resorts' cancellation policy?

   Our answer

   You can cancel free within 24 hours of getting your booking confirmation, as long as the holiday hasn't started. After that, Away Resorts charges by how close to arrival you cancel: 70 days or more before, you lose your deposit; 56 to 69 days, 30% of the holiday cost; 42 to 55 days, 40%; 29 to 41 days, 50%; 8 to 28 days, 90%; 7 days or less, the full cost. These charges apply to direct bookings made since 13 March 2023. To cancel, call 0330 053 7000. It also sells an optional Park Cancellation Plan to cover lost payments if you have to cancel.

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2. Does Away Resorts have an app?

   Our answer

   Yes. Away Resorts has a park guide app on the App Store and Google Play for guests with a booking and holiday home owners, who sign in with their booking or owner reference number. It shows events, entertainment and activities and lets you book them, with a park map with GPS, food and drink venues with menus and opening times, park facilities and a five-day weather forecast.

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3. Does Away Resorts do an NHS or blue light discount?

   Our answer

   Yes, through Blue Light Card, which NHS staff can join. Members get a discount on selected Away Resorts bookings through the Away Resorts offer on Blue Light Card's site. Blue Light Card costs £4.99 for two years and is also open to teachers, emergency services, the armed forces, social care workers and some retired staff. Its listing says the offer doesn't apply at Boston West Hotel, Gara Rock, East Fleet Park or Glendevon, and can't be combined with other offers.

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