Choosing between the main ranges
The store groups its stock into planting and growing products, watering and lawn care tools, and outdoor furniture. If you are starting from scratch, planters, raised beds and a hose reel cover most early needs. Check the size and weight of larger structures before ordering, as heavier items sit in a separate delivery group.
Heavy items and delivery timing
Lighter items may qualify for next-business-day delivery when ordered before 3:00 p.m. UK time on a business day. Heavier and bulky products such as tilting parasols, zero gravity recliners, trestle tables and larger wooden planters use a standard service with an estimated 2 to 3 business days. Check the delivery estimate at checkout, as a basket with mixed items may arrive in separate parcels.
Returns if something is not right
The store offers a 30-day change-of-mind return window, but you pay the return postage for unwanted items and that cost is not refunded. Faulty, damaged or incorrect items are handled differently, with reasonable return postage covered. Keep proof of postage for any return and use a tracked service.
Practical tips before you buy
If you are buying furniture for a patio, consider how you will get it into position, since heavy items arrive on a slower service and you will need a suitable spot to receive them. For planters and raised beds, measure your space first so the footprint suits the layout you have in mind.