Shopping with Gardenista
Choosing the right cushion type
Start with the furniture you already own. Sun lounger cushions are cut for the length and folding style of a lounger, while rattan furniture seat pad sets are designed to sit on a matching set of chairs and sofas. Chair seat pads with ties suit dining chairs with a bare seat, and high-back chair pads are a better fit where you want back support. Measure the seat before you order, because the store notes that colour matching between products can vary slightly due to fabric differences.
Materials and care
The store describes its fabrics as water-resistant and its fillings as block foam, recycled foam crumb or fibre, which it says are fire retardant and hypoallergenic. Water resistance is not the same as waterproof, so a cover is the better choice for furniture left out through a wet British winter. For cleaning, the store recommends a warm damp cloth with bleach-free products and advises against hot washes and tumble driers, which matters for anything with a removable cover.
Timing your order
The store says it monitors stock through the garden season from March to August, and warns it may not guarantee restocking of items after late July. If you are buying for a particular summer, order early and use the 'Contact me when available' option on the product page for sold-out lines. Dispatch is described as one to three working days, with delivery usually within 24 to 48 hours, though courier delays can occur at busy times. Express and next day shipping are not currently available.
Returns and delivery notes
The refund policy only accepts returns despatched within 14 days of delivery, and you must have contacted the store by email or phone first. Returned items should be unused and in original packaging. You pay for the return postage label, and the original delivery charge is not refunded unless the item is faulty. Contact customer care before posting anything back.