- What it costs
- Ancestry
- How to cancel
How to cancelUK rights
How to cancel Ancestry
You can cancel Ancestry online or by phone. It ends at the end of the time you've paid for.
Step by step
- Go to Account Settings on Ancestry.
- Under the Membership section, find the membership you want to cancel and select Cancel membership or Cancel trial.
- Follow the prompts until you receive a cancellation confirmation number; you'll also get a confirmation email.
- If you have more than one membership, repeat the steps for each one.
- Or call 0800 404 9723 (Mon-Fri 9am-10pm, Sat-Sun 9am-8pm GMT).
- In the UK you can also cancel by filling out Ancestry's contact form.
Steps read at Ancestry Support: Cancelling a Membership on .
Also from: Ancestry Renewal and Cancellation Terms, Ancestry Support: Managing a Membership Purchased in the Ancestry App
We don't earn from this page.
When it ends
It ends at the end of the time you've paid for.
Notice
Cancel at least two days before your renewal date.
Ancestry: Join Ancestry (ancestry.co.uk/cs/offers/subscribe)
What you keep
Your family trees, DNA results and account stay; once the membership expires it becomes a free Registered Guest account.
Refunds
Monthly plans aren't refunded. A first 6-month term that didn't start with a trial can be cancelled within 14 days for a full refund.
What did they offer you to stay?
Tell us what happened. We'll show what readers were offered once 100 who tried to cancel have answered.
Offers vary from one reader to the next and change over time. These are readers' answers, not a promise.
What did they offer you, and did you stay?
No reports yet
Reports are readers' own, checked by us before they show. Offers vary and change. House rules
Your rights
If you signed up online or by phone, you can usually cancel within 14 days of the day you signed up, without giving a reason.
Consumer Contracts Regulations 2013, regulation 29
If you asked for it to start within those 14 days, you usually pay for what you had up to the day you told them you were cancelling.
Digital content, such as a film or a book you stream or download, is the exception: once it has started with your agreement, and you accepted that you'd lose the right to cancel, you usually lose those 14 days.
If Apple or Google Play bills you for it, you cancel it with them, not with the seller. On Google Play, deleting the app doesn't cancel it.
This is general information, not legal advice. For advice on your own case, contact Citizens Advice.
Citizens Advice: Contact the consumer service
Checked on .
If it's the price
Essentials membership (6 months)
Key UK records, including UK census records from 1841 to 1911
£54.99 every six months
Essentials membership (monthly)
Key UK records, including UK census records from 1841 to 1911
£10.99 a month
Premium membership (6 months)
UK & Ireland records and the England and Wales 1921 census
£69.99 every six months
Premium membership (monthly)
UK & Ireland records and the England and Wales 1921 census
£13.99 a month
Worldwide Membership (6 months)
UK, Ireland and all international records on Ancestry
£99.99 every six months
Worldwide Membership (monthly)
UK, Ireland and all international records on Ancestry
£19.99 a month
Prices read at Ancestry: Join Ancestry (ancestry.co.uk/cs/offers/subscribe) on .
Cheaper ways in
Essentials is £54.99 for 6 months, against £10.99 a month (£65.94 over 6 months).
Ancestry: Join Ancestry (ancestry.co.uk/cs/offers/subscribe)
Premium is £69.99 for 6 months, against £13.99 a month (£83.94 over 6 months).
Ancestry: Join Ancestry (ancestry.co.uk/cs/offers/subscribe)
Worldwide is £99.99 for 6 months, against £19.99 a month (£119.94 over 6 months).
Ancestry: Join Ancestry (ancestry.co.uk/cs/offers/subscribe)