- What it costs
- Chester Zoo membership
- How to cancel
How to cancelUK rights
How to cancel Chester Zoo membership
You can cancel Chester Zoo membership in writing. Chester Zoo doesn't say when a cancelled membership stops; memberships run for 12 months and its terms say they're non-refundable.
Step by step
- Email the Memberships Team at [email protected] and ask to cancel your Chester Zoo membership.
- Include your full name and membership number, plus any other member details.
Steps read at Chester Zoo: Membership (chesterzoo.org) on .
Also from: Chester Zoo: Terms and conditions (chesterzoo.org)
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When it ends
Chester Zoo doesn't say when a cancelled membership stops; memberships run for 12 months and its terms say they're non-refundable.
Refunds
Chester Zoo's terms say memberships are non-refundable, and renewal payments aren't refunded if you don't answer a renewal notice within 14 days.
What did they offer you to stay?
Tell us what happened. We'll show what readers were offered once 100 who tried to cancel have answered.
Offers vary from one reader to the next and change over time. These are readers' answers, not a promise.
What did they offer you, and did you stay?
No reports yet
Reports are readers' own, checked by us before they show. Offers vary and change. House rules
Your rights
If you signed up online or by phone, you can usually cancel within 14 days of the day you signed up, without giving a reason.
Consumer Contracts Regulations 2013, regulation 29
If you asked for it to start within those 14 days, you usually pay for what you had up to the day you told them you were cancelling.
Digital content, such as a film or a book you stream or download, is the exception: once it has started with your agreement, and you accepted that you'd lose the right to cancel, you usually lose those 14 days.
If Apple or Google Play bills you for it, you cancel it with them, not with the seller. On Google Play, deleting the app doesn't cancel it.
This is general information, not legal advice. For advice on your own case, contact Citizens Advice.
Citizens Advice: Contact the consumer service
Checked on .
If it's the price
Single Adult
18+; £117.07 by Direct Debit
£146.34 a year
Student
Only for students aged 16 and over
16+, student ID needed for 18+; £105.36 by Direct Debit
£131.70 a year
Junior Explorer
Only for children aged 3 to 15
Ages 3 to 15; £88.31 by Direct Debit
£110.39 a year
Little Explorer
Only for children aged 1 and 2
Ages 1 to 2; £8 by Direct Debit
£10 a year
Joint (2 Adults)
£234.14 by Direct Debit
£292.68 a year
Family (2 Adults, 2 Children)
£357.26 by Direct Debit
£446.56 a year
Family (1 Adult, 2 Children)
£240.19 by Direct Debit
£300.22 a year
Prices read at Chester Zoo: Membership (chesterzoo.org) on .
Cheaper ways in
Paying by Direct Debit saves 20%: Single Adult is £117.07 instead of £146.34, and Joint (2 Adults) is £234.14 instead of £292.68.
Family (2 Adults, 2 Children) is £446.56, or £357.26 by Direct Debit; Family (1 Adult, 2 Children) is £300.22, or £240.19 by Direct Debit.
Family saver: a Junior Explorer bought with any adult membership is from £76.94, or £61.56 by Direct Debit, against £110.39 on its own.
Students aged 16+ pay £131.70, or £105.36 by Direct Debit (student ID needed for 18+), against £146.34 for a Single Adult.
Babies under 12 months go free as Zoo Tots, and Little Explorers aged 1 to 2 are £10, or £8 by Direct Debit.
Members with disabilities can bring one carer free with proof such as PIP, DLA, a local authority letter or an Access card.