- What it costs
- ITVX Premium
- How to cancel
How to cancelUK rights
How to cancel ITVX Premium
You can cancel ITVX Premium online. It ends at the end of the time you've paid for.
Step by step
- Go to www.itv.com and make sure you're signed in on your ITVX account.
- Click the profile icon at the top of the page and go to 'Manage Account'; you'll be asked to confirm your email and password.
- Under 'Your plan', click the 'Cancel subscription' link and follow the steps.
- Or contact ITV's customer and viewer services team using the form at www.itv.com/contactform.
Steps read at ITV Help: How do I cancel my ITVX Premium subscription? on .
Also from: ITV Help: How do I request a refund for my subscription payment?, ITV: Terms of Use for ITVX
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When it ends
It ends at the end of the time you've paid for.
Notice
Cancel before your next billing date to avoid future charges.
Refunds
No partial refunds if you cancel partway through. ITV's terms let you withdraw within 14 days of sign-up if you haven't watched anything.
What did they offer you to stay?
Tell us what happened. We'll show what readers were offered once 100 who tried to cancel have answered.
Offers vary from one reader to the next and change over time. These are readers' answers, not a promise.
What did they offer you, and did you stay?
No reports yet
Reports are readers' own, checked by us before they show. Offers vary and change. House rules
Your rights
If you signed up online or by phone, you can usually cancel within 14 days of the day you signed up, without giving a reason.
Consumer Contracts Regulations 2013, regulation 29
If you asked for it to start within those 14 days, you usually pay for what you had up to the day you told them you were cancelling.
Digital content, such as a film or a book you stream or download, is the exception: once it has started with your agreement, and you accepted that you'd lose the right to cancel, you usually lose those 14 days.
If Apple or Google Play bills you for it, you cancel it with them, not with the seller. On Google Play, deleting the app doesn't cancel it.
This is general information, not legal advice. For advice on your own case, contact Citizens Advice.
Citizens Advice: Contact the consumer service
Checked on .
If it's the price
ITVX Premium (monthly)
Ad-free on demand (live TV plays with ads); BritBox shows; mobile downloads
£5.99 a month
ITVX Premium (annual)
Billed yearly; same as the monthly plan
£59.99 a year
Prices read at ITV Help: What is ITVX Premium? on .
Cheaper ways in
ITVX Premium is £59.99 for a year, against £5.99 a month (£71.88 over 12 months).