How to cancel Microsoft 365

Step by step

1. Go to account.microsoft.com/services/microsoft365 and sign in with the Microsoft account you used to buy the subscription.
2. Select Cancel subscription (it might say Upgrade or Cancel).
3. If you see Turn on recurring billing instead, your subscription already ends on the date shown and you won't be charged again.
4. Check the Please review section at the top of the cancel page.
5. At the bottom of the page, select I don't want my subscription.

Steps read at Microsoft Support: How to cancel a Microsoft 365 subscription on 23 October 2026.

Also from: Microsoft Support: Learn about recurring billing subscriptions in the United Kingdom, Microsoft Support: Cancel your Microsoft subscription

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When it ends

• It stops at the end of the period you've paid for; if you're due a refund and take it, it ends straight away.

  Microsoft Support: How to cancel a Microsoft 365 subscription

• What you keep

  Storage drops to 5GB free (15GB for Outlook.com). Over that, you can't upload or sync new files, and after 6 months Microsoft may delete your OneDrive.

  Microsoft Support: How to cancel a Microsoft 365 subscription

• Refunds

  Refund if you cancel within 30 days of buying (or before the first renewal), and once per product within 30 days of a renewal charge.

  Microsoft Support: Learn about recurring billing subscriptions in the United Kingdom

What did they offer you to stay?

Tell us what happened. We'll show what readers were offered once 100 who tried to cancel have answered.

Offers vary from one reader to the next and change over time. These are readers' answers, not a promise.

Your rights

• If you signed up online or by phone, you can usually cancel within 14 days of the day you signed up, without giving a reason.

  Consumer Contracts Regulations 2013, regulation 29

  Consumer Contracts Regulations 2013, regulation 30

  Citizens Advice: Cancelling a service you've arranged

• If you asked for it to start within those 14 days, you usually pay for what you had up to the day you told them you were cancelling.

  Consumer Contracts Regulations 2013, regulation 36

  Citizens Advice: Cancelling a service you've arranged

• Digital content, such as a film or a book you stream or download, is the exception: once it has started with your agreement, and you accepted that you'd lose the right to cancel, you usually lose those 14 days.

  Consumer Contracts Regulations 2013, regulation 37

• If Apple or Google Play bills you for it, you cancel it with them, not with the seller. On Google Play, deleting the app doesn't cancel it.

  Apple: Cancel a subscription from Apple

  Google Play: Cancel, pause or change a subscription

This is general information, not legal advice. For advice on your own case, contact Citizens Advice.

Citizens Advice: Contact the consumer service

Checked on 23 October 2026.

If it's the price

• Microsoft 365 Basic (yearly)

  For 1 person; 100 GB of cloud storage and ad-free Outlook email

  £19.99 a year

• Microsoft 365 Basic (monthly)

  For 1 person; 100 GB of cloud storage and ad-free Outlook email

  £1.99 a month

• Microsoft 365 Personal (yearly)

  For 1 person; 1 TB of cloud storage; desktop apps with Copilot

  £84.99 a year

• Microsoft 365 Personal (monthly)

  For 1 person; 1 TB of cloud storage; desktop apps with Copilot

  £8.49 a month

• Microsoft 365 Family (yearly)

  For 1 to 6 people; 2 TB of shared cloud storage

  £104.99 a year

• Microsoft 365 Family (monthly)

  For 1 to 6 people; 2 TB of shared cloud storage

  £10.49 a month

• Microsoft 365 Premium (yearly)

  For 1 to 6 people; extensive Copilot use for the subscription owner

  £189.99 a year

• Microsoft 365 Premium (monthly)

  For 1 to 6 people; extensive Copilot use for the subscription owner

  £18.99 a month

Prices read at Microsoft: OneDrive and Microsoft 365 plans and pricing (microsoft.com/en-gb) on 23 October 2026.

Cheaper ways in

• Paying yearly saves £16.89 on Personal (£84.99), £20.89 on Family (£104.99) and £37.89 on Premium (£189.99), Microsoft says, against 12 monthly payments.

  Microsoft: Compare all Microsoft 365 plans (microsoft.com/en-gb)

• Microsoft 365 Family is £104.99 a year for 1 to 6 people, each on up to 5 devices; Personal is £84.99 a year for 1 person.

  Microsoft: Compare all Microsoft 365 plans (microsoft.com/en-gb)

• Verified college and university students pay £3.99 a month for Microsoft 365 Personal, against £8.49; Microsoft calls it saving 50%.

  Microsoft 365: student pricing (microsoft.com/en-gb)

• If your employer is in Microsoft's Workplace Discount Programme, annual Personal (£84.99) and Family (£104.99) plans are 30% off.

  Microsoft Workplace Discount Programme (microsoft.com/en-gb)

• Microsoft 365 Basic is £19.99 a year or £1.99 a month for 100 GB of storage; Word, Excel and PowerPoint are free on web and mobile only.

  Microsoft 365 Basic (microsoft.com/en-gb)

• Personal, Family and Premium can be tried free for 1 month, then renew at the regular price unless cancelled.

  Microsoft: Compare all Microsoft 365 plans (microsoft.com/en-gb)

What Microsoft 365 costs