- What it costs
- Nintendo Switch Online
- How to cancel
How to cancelUK rights
How to cancel Nintendo Switch Online
You can cancel Nintendo Switch Online online or in the app. It ends at the end of the time you've paid for.
Step by step
- You cancel by turning off automatic renewal; do it at least 48 hours before your membership expires.
- Only the Nintendo Account holder who bought the membership can change automatic renewal.
- On Nintendo Switch 2: open Nintendo eShop on the HOME Menu, select the account that bought it, select your user icon (upper right), scroll down and select Terminate Automatic Renewal.
- On Nintendo Switch: open Nintendo eShop, select the account, select your user icon, highlight Nintendo Switch Online on the left and select Terminate Automatic Renewal.
- Online: sign in at accounts.nintendo.com/portal, select Nintendo Switch Online, pick the membership under Valid Memberships and select Terminate automatic renewal, then again to confirm.
Steps read at Nintendo UK Support: Can I cancel my Nintendo Switch Online membership? on .
Also from: Nintendo UK Support: How to adjust or terminate automatic renewal
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When it ends
It ends at the end of the time you've paid for.
Notice
Turn off automatic renewal at least 48 hours before the membership expires.
Nintendo UK Support: Can I cancel my Nintendo Switch Online membership?
What you keep
Online play stops for most games; cloud saves may not be kept long after it ends, but saves on your console stay. Family members lose access too.
Nintendo UK Support: Can I cancel my Nintendo Switch Online membership?
Refunds
Nintendo doesn't refund or credit time left; memberships bought on Nintendo eShop also have a statutory 14-day right to cancel.
Nintendo UK Support: Can I cancel my Nintendo Switch Online membership?
What did they offer you to stay?
Tell us what happened. We'll show what readers were offered once 100 who tried to cancel have answered.
Offers vary from one reader to the next and change over time. These are readers' answers, not a promise.
What did they offer you, and did you stay?
No reports yet
Reports are readers' own, checked by us before they show. Offers vary and change. House rules
Your rights
If you signed up online or by phone, you can usually cancel within 14 days of the day you signed up, without giving a reason.
Consumer Contracts Regulations 2013, regulation 29
If you asked for it to start within those 14 days, you usually pay for what you had up to the day you told them you were cancelling.
Digital content, such as a film or a book you stream or download, is the exception: once it has started with your agreement, and you accepted that you'd lose the right to cancel, you usually lose those 14 days.
If Apple or Google Play bills you for it, you cancel it with them, not with the seller. On Google Play, deleting the app doesn't cancel it.
This is general information, not legal advice. For advice on your own case, contact Citizens Advice.
Citizens Advice: Contact the consumer service
Checked on .
If it's the price
Individual (1 month)
1 Nintendo Account; 30 days
£3.49 a month
Individual (3 months)
1 Nintendo Account; 90 days
£6.99 every three months
Individual (12 months)
1 Nintendo Account; 365 days
£17.99 a year
Expansion Pack Individual (12 months)
Adds N64, Game Boy Advance and more classics, plus selected DLC; 1 account
£34.99 a year
Family (12 months)
Up to 8 Nintendo Accounts in a family group
£31.49 a year
Expansion Pack Family (12 months)
Expansion Pack for up to 8 Nintendo Accounts in a family group
£59.99 a year
Prices read at Nintendo eShop: Nintendo Switch Online membership (ec.nintendo.com/GB) on .
Cheaper ways in
A 12-month individual membership is £17.99, against £3.49 for 1 month or £6.99 for 3 months; Nintendo puts it at £1.50 a month.
A family membership is £31.49 for 12 months for up to 8 Nintendo Accounts in a family group; Nintendo puts it at £0.33 a month per person.
Nintendo Switch Online + Expansion Pack is £59.99 for 12 months for a family of up to 8 accounts, against £34.99 for one person.
Already a member? Nintendo applies a discount automatically when you buy Nintendo Switch Online + Expansion Pack.
With an individual membership, you can buy a family membership at a discounted price on Nintendo eShop.
Nintendo eShop lists a free 7-day trial of the individual membership.
Nintendo eShop: Nintendo Switch Online membership (ec.nintendo.com/GB)