- What it costs
- Ocado Smart Pass
- How to cancel
How to cancelUK rights
How to cancel Ocado Smart Pass
You can cancel Ocado Smart Pass online or by phone. It ends at the end of the time you've paid for.
Step by step
- Go to ‘Account Settings’ under ‘My Ocado’ and select Smart Pass.
- Choose to cancel auto-renewal; a pop-up tells you the date your Smart Pass is valid until.
- To cancel at any other time, call Ocado’s Customer Hub on 0345 656 1234.
Steps read at Ocado Help: Manage my Smart Pass on .
Also from: Ocado terms and conditions (section 15, Smart Pass)
We don't earn from this page.
When it ends
It ends at the end of the time you've paid for.
Refunds
Within 14 days of activation, if you haven’t used it, call 0345 656 1234 to cancel for a full refund of the membership fee.
What did they offer you to stay?
Tell us what happened. We'll show what readers were offered once 100 who tried to cancel have answered.
Offers vary from one reader to the next and change over time. These are readers' answers, not a promise.
What did they offer you, and did you stay?
No reports yet
Reports are readers' own, checked by us before they show. Offers vary and change. House rules
Your rights
If you signed up online or by phone, you can usually cancel within 14 days of the day you signed up, without giving a reason.
Consumer Contracts Regulations 2013, regulation 29
If you asked for it to start within those 14 days, you usually pay for what you had up to the day you told them you were cancelling.
Digital content, such as a film or a book you stream or download, is the exception: once it has started with your agreement, and you accepted that you'd lose the right to cancel, you usually lose those 14 days.
If Apple or Google Play bills you for it, you cancel it with them, not with the seller. On Google Play, deleting the app doesn't cancel it.
This is general information, not legal advice. For advice on your own case, contact Citizens Advice.
Citizens Advice: Contact the consumer service
Checked on .
If it's the price
Monthly Anytime
No delivery charges any day of the week
£9.99 a month
Six Month Anytime
No delivery charges any day of the week
£55.49 every six months
Annual Anytime
Paid yearly; no delivery charges any day
£99.99 a year
Monthly Midweek
No delivery charges Tuesday to Thursday
£4.99 a month
Six Month Midweek
No delivery charges Tuesday to Thursday
£27.99 every six months
Annual Midweek
Paid yearly; no delivery charges Tuesday to Thursday
£49.99 a year
Prices read at Ocado Smart Pass (ocado.com/content/smart-pass) on .