- What it costs
- Railcard
- How to cancel
How to cancelUK rights
How to cancel Railcard
You can cancel Railcard in writing. Only within 14 days of getting it, before a digital card is downloaded or a plastic one first used. Train companies don't refund unused Railcards.
Step by step
- You can only cancel a Railcard bought online, by phone or by post within 14 days. After that, refunds are not available.
- Digital Railcard: the 14 days start when you get your download token. Downloading it to the Railcard app ends your right to cancel.
- Plastic Railcard by post: the 14 days start when it arrives. Using it for the first time ends your right to cancel.
- Tell the Railcard team in writing, for example by letter or email, using the contact details on railcard.co.uk.
- Plastic card: post it back within 14 days of cancelling. You pay the return postage.
Steps read at Railcard: Digital and Postal Delivery Terms and Conditions on .
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When it ends
Only within 14 days of getting it, before a digital card is downloaded or a plastic one first used. Train companies don't refund unused Railcards.
Refunds
Cancel within 14 days and all payments are refunded; refunds aren't available after that. The full price is deducted if you've signed a plastic Railcard.
What did they offer you to stay?
Tell us what happened. We'll show what readers were offered once 100 who tried to cancel have answered.
Offers vary from one reader to the next and change over time. These are readers' answers, not a promise.
What did they offer you, and did you stay?
No reports yet
Reports are readers' own, checked by us before they show. Offers vary and change. House rules
Your rights
If you signed up online or by phone, you can usually cancel within 14 days of the day you signed up, without giving a reason.
Consumer Contracts Regulations 2013, regulation 29
If you asked for it to start within those 14 days, you usually pay for what you had up to the day you told them you were cancelling.
Digital content, such as a film or a book you stream or download, is the exception: once it has started with your agreement, and you accepted that you'd lose the right to cancel, you usually lose those 14 days.
If Apple or Google Play bills you for it, you cancel it with them, not with the seller. On Google Play, deleting the app doesn't cancel it.
This is general information, not legal advice. For advice on your own case, contact Citizens Advice.
Citizens Advice: Contact the consumer service
Checked on .
If it's the price
Senior Railcard
Only for over 60s
Aged 60+; or £80 for 3 years (save £25)
£35 a year
16-25 Railcard
Only for 16 to 25s and mature students
Ages 16-25 and mature students; or £80 for 3 years (save £25)
£35 a year
26-30 Railcard
Only for 26 to 30s
Ages 26-30; digital only
£35 a year
Two Together Railcard
2 people travelling together; after 09:30 on weekdays
£35 a year
Disabled Persons Railcard
Only for disabled people
You and 1 adult companion; or £54 for 3 years (save £6)
£20 a year
Network Railcard
Aged 16+; London and the South East only
£35 a year
Family & Friends Railcard
Up to 4 adults and 4 children; or £80 for 3 years (save £25)
£35 a year
16-17 Saver
Only for 16 and 17-year-olds
Ages 16-17; 50% off most travel; England and Wales only
£35 a year
Veterans Railcard
Only for UK Armed Forces veterans
Veterans of the UK Armed Forces; or £80 for 3 years (save £25)
£35 a year
Prices read at Railcard (railcard.co.uk) on .
Cheaper ways in
A 3-year Senior, 16-25, Family & Friends or Veterans Railcard costs £80, against £35 for each year on a 1-year card (Railcard says save £25).
A 3-year Disabled Persons Railcard costs £54, against £20 for each year on a 1-year card (Railcard says save £6).
Buy a 3-year 16-25 Railcard before your 24th birthday and use it for 3 years.