- What it costs
- Xbox Game Pass
- How to cancel
How to cancelUK rights
How to cancel Xbox Game Pass
You can cancel Xbox Game Pass online. It ends at the end of the time you've paid for.
Step by step
- Go to Subscriptions on your Microsoft account (account.microsoft.com) and sign in with the account you bought the subscription with.
- Find your Game Pass subscription and select Manage.
- Select Cancel subscription and follow the instructions.
- If you're eligible for a refund, you'll be offered the option to cancel immediately with a refund.
- On an Xbox console: press the Xbox button, go to Profile & system › Settings › Account › Subscriptions, choose it and select Cancel subscription.
- If you see Turn on recurring billing instead of Manage, it's already set to end on the date shown.
Steps read at Xbox Support: XBOX subscription cancellations and refunds on .
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When it ends
It ends at the end of the time you've paid for.
Refunds
Refund within 30 days of first buying or before the first renewal, whichever is sooner; once per subscription, the latest renewal if you cancel within 30 days.
What did they offer you to stay?
Tell us what happened. We'll show what readers were offered once 100 who tried to cancel have answered.
Offers vary from one reader to the next and change over time. These are readers' answers, not a promise.
What did they offer you, and did you stay?
No reports yet
Reports are readers' own, checked by us before they show. Offers vary and change. House rules
Your rights
If you signed up online or by phone, you can usually cancel within 14 days of the day you signed up, without giving a reason.
Consumer Contracts Regulations 2013, regulation 29
If you asked for it to start within those 14 days, you usually pay for what you had up to the day you told them you were cancelling.
Digital content, such as a film or a book you stream or download, is the exception: once it has started with your agreement, and you accepted that you'd lose the right to cancel, you usually lose those 14 days.
If Apple or Google Play bills you for it, you cancel it with them, not with the seller. On Google Play, deleting the app doesn't cancel it.
This is general information, not legal advice. For advice on your own case, contact Citizens Advice.
Citizens Advice: Contact the consumer service
Checked on .
If it's the price
Essential
50+ games; online console multiplayer; 5 hours' cloud play a month
£6.99 a month
Premium
200+ games; Xbox-published games within a year of launch; 10 hours' cloud play
£10.99 a month
Ultimate
400+ games; select games on day one; EA Play, Fortnite Crew, Ubisoft+ Classics
£16.99 a month
PC Game Pass
300+ games on PC only; select games on day one; EA Play
£10.99 a month
Prices read at Xbox Game Pass (xbox.com UK) on .
Cheaper ways in
New subscribers may be offered the first 14 days for £1, then the plan's monthly price; Xbox says sign in to see your offers.