Before you buy

Shopping with Floetica

Choosing the right bouquet The range is built around named designs such as Charlotte, Regina and Ester, and most come in more than one size. If you want something that suits many occasions, the Regina bouquet is the most flexible choice, while the Ester and Gabriella designs suit anniversaries and romantic gifts. For sympathy, softer white and green designs such as Colette are the more fitting option.

Timing your delivery Same-day delivery is available across London from Monday to Friday for orders placed before 5pm. Weekend deliveries run on Saturday and Sunday for pre-orders placed by 5pm on Friday. Time slots are morning, afternoon and evening, but the store notes that traffic can cause delays and exact times cannot be guaranteed. If you want flowers waiting first thing in the morning, booking an evening delivery the day before is the practical route.

Sending to someone without their address If you do not know the recipient's address, you can contact the florist by WhatsApp with their name and phone number. The florist contacts the recipient directly, for a fee that is non-refundable if the address is not provided or falls outside the delivery area. Most London postcodes are covered, so check the postcode before committing.

Cancellations and changes Online collection orders can be cancelled for a full refund up to 24 hours before delivery, but during Valentine's Day, Mother's Day and Christmas the deadline is 48 hours. Once an order is in preparation or dispatched it cannot be refunded. Changes to address, date or message must be sent by 9am UK time on the delivery day. Flowers are perishable, so returns of delivered floral products are not accepted, and quality concerns should be raised within 24 hours of delivery.