Hey! Broadband offers and deals

What is Hey! Broadband?

Hey! Broadband is an alternative network, or altnet, that lays its own full fibre lines to homes and businesses. It builds its network town by town across Greater London and the South East, with coverage in parts of Buckinghamshire, Oxfordshire, Surrey, Hampshire, Hertfordshire and West Sussex. Because it only sells where its own network reaches, its postcode checker confirms whether an address is connected or planned. Other full fibre altnets with pages here include Community Fibre in London and Gigaclear in rural areas.

What do its plans include?

Every home plan is full fibre, with the same speed for uploads as for downloads, which suits video calls, cloud backups and working from home. Plans come with a router and an engineer installation, and no landline is needed. Contracts range from long minimum terms to a rolling monthly option. Add-ons include mesh Wi-Fi, a home phone that runs over the broadband, SIM-only mobile plans and bundles. There is also a social tariff, Everyday Fibre, for households receiving benefits such as Universal Credit or Pension Credit.

How do prices and price rises work?

Prices change, so the provider's own checkout and contract summary are the place for the monthly price, any setup charges and the total cost over the term. Its residential terms say the monthly plan charge rises by a set amount once a year during the minimum term, with each rise written into the contract summary. Reading that summary before signing shows what the plan costs in every year of the contract, not only the first.

How does switching work?

Hey! Broadband uses One Touch Switch, so it can arrange the move without the old provider being called first. For anyone still in a contract elsewhere, its contract buyout team may offer credit towards leaving early, based on proof of the current contract. New customers also have the legal right to cancel within 14 days. Its home phone uses VoIP rather than a copper line, and the landline switch-off guide explains what that change means for home phones and alarms.

What if something goes wrong?

Support is by phone, email and live chat every day of the week, with hours on its help page, and a network status page shows how the service is running. Its complaints code sets out how to raise a problem, and complaints it can't resolve can go to its independent dispute resolution scheme, CISAS. More providers are grouped under broadband and TV.