What is New Look's returns policy?

New Look gives 28 days to return items, counted from the receipt date or from when an online order was delivered or collected. For online sale items, you tell New Look within 14 days of receiving them, then have another 14 days to send them back. Items must be unworn, in original condition and come with the order number or receipt. Online orders go back free to any UK New Look store with a QR code from its returns portal, or for £2.95 through Evri or InPost drop-off points. Sale items bought in store can only be exchanged, within 14 days. Refunds go to the original payment method.

• New Look: What is your returns policy?
• New Look: How do I return my order?