Deal
The SABI returns and cancellation policy
DealEnds 27 Jun 2029
Details and terms
Cancel within 24 hours of placing an order if it has not yet left the fulfilment centre. Unused, unopened items can be returned within 14 days of receipt once back with us in original condition, refunded to the original payment method. Opened, used or damaged items, promotional or discounted purchases, individual bundle items and retail partner purchases cannot be returned. Report damaged items within 48 hours of delivery with photos. UK and EU refunds include original delivery and return postage; international refunds cover the product cost only.
We put you first, always. If you change your mind, you can cancel your order within 24 hours of placing it, provided it hasn’t yet left our fulfillment centre. Simply reach out to our Customer Care team at [email protected] or WhatsApp +573046419330. We’ll respond within 24 hours. If your order has already been dispatched, you may return any unused and unopened products within 14 days of receipt. Refunds can only be made to the original payment method once the goods arrive back with us in their original condition. Please note, we can’t accept returns for: * Opened, used, or damaged items * Promotional or discounted purchases * Individual items from bundles (must be returned as a complete set) * Purchases made through retail partners, please contact them directly If your products arrive damaged, please email us within 48 hours of delivery with photos so we can arrange a replacement or refund. For UK and EU customers, refunds include your original delivery and return postage costs. For international customers, we’ll refund the product cost only once received in the agreed condition. Return address: C/O The SABI Diamond Logistics Bristol, Unit 11, Pucklechurch Trading Estate, Pucklechurch, Bristol, Avon, BS16 9QH, United Kingdom Please include: * Your full name * Address * Order number * Reason for return We recommend using a tracked and insured servic







