My 1st Years: shoppers' questions

Questions about My 1st Years, answered by us and by readers who've shopped there.

Can I return a My 1st Years gift?
Our answer
Not if it's personalised, unless something is wrong with it. My 1st Years doesn't accept change-of-mind returns on personalised items. If an item is faulty, damaged or has a personalisation mistake, it covers the return costs and sends a replacement or refunds you. Non-personalised items can be sent back for other reasons, but you pay the return postage. Contact its support team with your order number before returning anything.
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How much is My 1st Years delivery?
Our answer
Standard UK delivery is £4.49, free on orders over £65. Next working day delivery is from £7.99 and Saturday delivery is £11.99, both subject to an order cut-off and availability. A greetings card sent on its own goes by Royal Mail 1st Class for £1.99. International delivery is priced at checkout by location. The free delivery threshold counts the product value after discounts, and doesn't cover next day or international delivery.
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Does My 1st Years do an NHS or blue light discount?
Our answer
Yes, through Blue Light Card, which NHS staff can join. Members get a discount on My 1st Years orders through the My 1st Years offer on Blue Light Card's site, and its listing says the discount applies to full-priced items only. Blue Light Card costs £4.99 for two years and is also open to teachers, emergency services, the armed forces, social care workers and some retired staff.
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Answers from readers are their own experience, checked by us before they show.