Shoppers' questions: My 1st Years
Can I return a My 1st Years gift?
Our answer
Not if it's personalised, unless something is wrong with it. My 1st Years doesn't accept change-of-mind returns on personalised items. If an item is faulty, damaged or has a personalisation mistake, it covers the return costs and sends a replacement or refunds you. Non-personalised items can be sent back for other reasons, but you pay the return postage. Contact its support team with your order number before returning anything.
Answers from readers
No answers yet
Answers from readers are their own experience, checked by us before they show. House rules