National Express: shoppers' questions

1. What is National Express's refund policy?

   Our answer

   Refunds depend on the fare. A Fully Flexible fare can be cancelled for a full refund at least 24 hours before the original outward journey, and changed at no extra cost. A Standard fare can't be refunded or cancelled, but can be changed for a fee from £5 plus any excess fare. A Restricted fare can't be refunded or changed. Booking fees and some extras aren't refundable, and you need a registered My Account to manage a booking. If National Express cancels a service you've reserved before it starts, it either arranges other transport or refunds the fare.

   No answers yet.Answer this

2. Does National Express have an app?

   Our answer

   Yes. The National Express Coach app is free on the App Store for iPhone and on Google Play for Android, published by National Express. You can search and book coach journeys to UK towns, cities and airports, keep tickets in My Bookings to use offline or add them to your phone's wallet, re-book recent journeys and use the Coach Tracker to see timetables and follow your coach in real time.

   No answers yet.Answer this

3. Does National Express do a student discount?

   Our answer

   Yes. Students get 20% off coach travel Monday to Thursday and 10% off Friday to Sunday, on full-price Standard and Fully Flexible fares booked online. Verify with UNiDAYS, Student Beans or TOTUM through National Express's students page. It doesn't apply to Restricted or other promotional fares, events or booking fees, covers up to 4 passengers per booking and can't be combined with a Coachcard. Full-time students can instead buy a Young Persons Coachcard for £30 a year, which gives 1/3 off Standard and Fully Flexible fares.

   No answers yet.Answer this

Answers from readers are their own experience, checked by us before they show.