What is National Express's refund policy?

Refunds depend on the fare. A Fully Flexible fare can be cancelled for a full refund at least 24 hours before the original outward journey, and changed at no extra cost. A Standard fare can't be refunded or cancelled, but can be changed for a fee from £5 plus any excess fare. A Restricted fare can't be refunded or changed. Booking fees and some extras aren't refundable, and you need a registered My Account to manage a booking. If National Express cancels a service you've reserved before it starts, it either arranges other transport or refunds the fare.

• National Express: About our tickets
• National Express: Refunds & Amends
• National Express: Conditions of Carriage