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schuh: shoppers' questions

Questions about schuh, answered by us and by readers who've shopped there.

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  1. How much is schuh delivery?

    Our answer

    Standard delivery is £3.99 on orders under £70 and free on orders of £70 or more, taking 2 to 3 working days. Next day delivery costs £4.99 if you order by midnight Monday to Friday, 10:30pm on Saturday or midnight on Sunday, excluding bank holidays. Choosing a delivery day up to 14 days ahead is also £4.99. Click and collect from a schuh store is free, and same day delivery is £8.99 where available. Ex-display products cost £3.99 to deliver.

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  2. Does schuh do a student discount?

    Our answer

    Yes. The student tier of the schuh Club gives 10% off full-price and sale items, with some exclusions, plus double loyalty points. You sign up and verify through a link sent to your student email; the discount then applies to online orders when you're logged in, and in a store you show the loyalty card saved to your phone wallet. Students can also get a discount for schuh's website through Student Beans, TOTUM or UNiDAYS.

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  3. Does schuh do an NHS or Blue Light Card discount?

    Our answer

    Yes, through Blue Light Card. schuh gives members 10% off full-price products online and in its UK stores. Online, you take the discount from the schuh section of your Blue Light Card account and enter it at checkout; in store, you show your membership card. It's one discount per transaction, and gift cards and tote bags are excluded. NHS staff, including retired staff, can join Blue Light Card, as can emergency services, armed forces, teachers and social care workers. Membership costs £4.99 for two years.

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  4. What is schuh's returns policy?

    Our answer

    schuh offers a refund or exchange on unused items returned within 365 days, with your receipt. Returning to a schuh store is free, and staff there can help swap a size. Returns by post cost £3.99 through InPost, Evri, Asda toyou or Yodel, and can take up to 14 days to reach schuh. Items shipped by schuh's partners and ex-display pairs can't go back to a store. Clothing needs its labels, tags and packaging, and socks can't be returned once out of their packaging. As schuh only offers fitting at schuh Kids, it asks you to check footwear suits you before wearing it.

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Answers from readers are their own experience, checked by us before they show.