Choosing between heel and boot styles
The homepage range is heavy on heeled styles: stilettos, block heels, mules and fold-over knee-high boots. Check the heel description in each product name before ordering, as block heels, kitten heels and stilettos fit and walk very differently. Materials are listed as synthetic leather or faux suede, so if you want a particular finish, look for those exact terms in the title.
Understanding UK delivery options
UK orders placed before 3:45 pm (GMT) Monday to Friday are dispatched the same day, while later orders go out the next working day. Standard UK delivery is listed at delivery within 2-3 working days, and next working day delivery is also offered. Delivery times are estimates from the carrier and are not guaranteed, and bank holidays and Saturdays are excluded from the count.
Returns for UK customers
UK returns can be made within 30 days of receipt for a full refund, provided the item is unused and in original condition. Items should be tried on indoors on carpet so there are no signs of wear. The store provides a free UK return label, and refunds are processed within 1-3 working days after the parcel arrives back. Keep the original box and include a copy of your delivery note.
Checking tracking and faulty items
Your tracking code appears on the order confirmation. If a UK parcel has not arrived within 5 working days, the store asks you to contact its sales team. Faulty items are handled separately from change-of-mind returns, and the returns policy states that it does not affect your statutory rights under the Consumer Rights Act 2015.