What is Appliances Direct's returns policy?

Appliances Direct gives 30 days from the day after delivery to return an order. Start a return request in its online returns portal, and it replies within 48 hours to authorise it. The shopper then arranges and pays for an insured courier to send the item back. Used or installed items get only a partial refund, and headphones, personalised goods, and software, CDs or DVDs with a broken seal can't be returned for a change of mind. A damaged delivery can be refused at the door, and it collects faulty products. Refunds are issued within three working days.

• Appliances Direct: After you've ordered