Shopping with Cox and Cox
Choosing a sofa from the range
The sofa section is organised by shape and upholstery, so start with the layout your room needs. Two and three seater sofas suit most living rooms, corner sofas fit awkward or open-plan spaces, chaise designs give a lounging end, and modular sofas let you reconfigure over time. Leather sofas are listed separately, which helps if you want a material that ages in a particular way, while fabric and linen options cover softer, more relaxed looks.
Using the quick delivery filter
If timing matters, the quick delivery sofas category is worth checking first. It groups pieces the retailer lists as available sooner than standard lead times, so you can compare them against made-to-order options before committing.
Understanding returns before you buy
Returns depend on the reason. Visible damage must be reported within 48 hours of delivery, faults on delivery within 7 days, and change-of-mind requests within 30 days. Items must generally be returned in original packaging and unused condition, and installed or altered pieces are not eligible. Made-to-order items cannot be cancelled once placed, so confirm the lead time and colour before ordering.
Checking the details that matter
Before buying, look at dimensions, fabric swatches and the specific upholstery listed on each product page. The retailer offers free fabric swatches on sofa fabrics, which is a practical step given that colours can look different in a showroom than at home.