FieldnotesSIGN IN
vouchernaut
Stores & offersShop
  1. Stores
  2. The Range
  3. Shoppers' questions

The Range: shoppers' questions

Questions about The Range, answered by us and by readers who've shopped there.

The Range codes and deals →

  1. How much is delivery at The Range?

    Our answer

    The Range prices delivery by address and item, showing the cost in the basket once you enter your address. It charges one delivery cost per order, priced by the largest or heaviest item it sells you; Marketplace partner items are charged separately. Items marked 'eligible for free delivery' are delivered free when they come to over £59, and other items don't count towards that. Remote areas, including Northern Ireland, have different options and prices. Click & Collect from store stock has no delivery charge.

    No answers yet.Answer this

  2. Does The Range do a student discount?

    Our answer

    Yes. The Range's student page says students can get a discount through UNiDAYS and Student Beans. Student Beans lists 10% off online orders over £40 for students who verify with it; it can't be combined with other discounts and doesn't apply to sale or Marketplace items.

    No answers yet.Answer this

  3. Does The Range do click and collect?

    Our answer

    Yes. Click & Collect lets you order online and collect from your chosen store using stock already there, with no delivery charge. Wait for the 'Ready to Collect' email with a QR code before going, and have the QR code ready when you collect. Orders are held for 7 days from that email, then cancelled and refunded automatically.

    No answers yet.Answer this

  4. What is The Range's returns policy?

    Our answer

    For online orders, including Click & Collect, The Range asks you to tell it within 14 days of receiving the item, then return it or arrange collection within a further 14 days, 28 calendar days in all. Items bought in store go back within 14 days. Items must be unused and in original condition. Most smaller items bought online can go back to any store with the delivery note; larger items such as furniture can't. To post a return, contact Customer Care to authorise it first, then send it tracked. Made-to-order items can't be returned after 48 hours' processing, and online orders can't be exchanged. Refunds take 3 to 5 working days from receipt.

    No answers yet.Answer this

Answers from readers are their own experience, checked by us before they show.