What is Viovet's returns policy?

You can cancel most orders for a full refund up to 14 days after you receive them, even if you've changed your mind. Tell Viovet first, then send the item back by recorded delivery within 14 days, at your own cost, to its returns department in Bedford. It refunds within 14 days of getting the item back. Medication, temperature-controlled items and anything opened or used can't be returned unless faulty. For damaged or faulty items you have 30 days to arrange a return or refund.

• VioVet: Terms and Conditions