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Shoppers' questions: Dyson

What is Dyson's returns policy?

Our answer

Dyson gives 35 days from delivery to return machines for a change of mind, including vacuums, hair care and lighting, and 14 days for purifiers, fans and heaters. Start in its Self Service Return Portal, and Dyson collects the machine free. Oral care products with a hygiene seal can go back only while the seal is intact, cosmetics, cleaning solutions and oral care formulations only unopened, and personalised products not at all. Tools and accessories go back at your own cost. A full refund needs every accessory, attachment and promotional gift that came with the machine, and Dyson refunds within 14 days of the return.

Checked 27 October 2026

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