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Music Magpie: shoppers' questions

Questions about Music Magpie, answered by us and by readers who've shopped there.

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  1. Does Music Magpie have a student discount on purchases?

    Our answer

    Yes, through Student Beans. Verified students get 10% off tech on the musicMagpie Store, with the saving capped at £50 per product, and 10% off pre-owned CDs, DVDs, Blu-rays, games and books. Verify with Student Beans to get the discount, which works only on musicMagpie Store purchases. Student Beans is free to join for students over 16 in full-time education.

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  2. What is Music Magpie's returns policy for things you buy?

    Our answer

    Unwanted tech can be returned free within 14 days of purchase under musicMagpie's money-back guarantee: start the return in My Account, and a Post Office prints the returns label, so no printer is needed. Unwanted media (CDs, DVDs, Blu-rays, games and books) can be returned within 30 days of delivery by contacting customer service, and you pay the postage. Faulty or incorrect items go back free with prepaid Royal Mail postage, and tech has a free 12-month warranty. Refunds go to the original payment method; card refunds can take up to 3 working days to show, PayPal usually 24 hours.

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  3. Can I buy from Music Magpie through its app?

    Our answer

    Yes. musicMagpie has a free app for iPhone on the App Store and for Android on Google Play, both published by Entertainment Magpie Ltd. In the app you can browse and buy refurbished tech and pre-owned CDs, DVDs, books and games, as well as sell items using a barcode scanner for instant prices. musicMagpie's help centre suggests trying the app if a purchase won't go through on the website, or the website if it won't go through in the app.

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  4. Is Music Magpie legit to buy from?

    Our answer

    Music Magpie is run by Entertainment Magpie Limited, trading as musicMagpie, an active private limited company (Companies House number 06277562) with its registered office in Bolton. Its store takes orders only from UK residents with a UK delivery postcode. You can pay by credit or debit card (not American Express) or a UK PayPal account. Unwanted tech can be returned free within 14 days of purchase under its money-back guarantee and comes with a free 12-month warranty; unwanted media goes back at your own cost.

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Answers from readers are their own experience, checked by us before they show.