1. Stores
  2. Music Magpie
  3. Shoppers' questions
  4. What is Music Magpie's returns policy for things you buy?

Shoppers' questions: Music Magpie

What is Music Magpie's returns policy for things you buy?

Our answer

Unwanted tech can be returned free within 14 days of purchase under musicMagpie's money-back guarantee: start the return in My Account, and a Post Office prints the returns label, so no printer is needed. Unwanted media (CDs, DVDs, Blu-rays, games and books) can be returned within 30 days of delivery by contacting customer service, and you pay the postage. Faulty or incorrect items go back free with prepaid Royal Mail postage, and tech has a free 12-month warranty. Refunds go to the original payment method; card refunds can take up to 3 working days to show, PayPal usually 24 hours.

Checked 27 October 2026

Answers from readers

No answers yet

Answers from readers are their own experience, checked by us before they show. House rules