Shoppers' questions: Music Magpie
What is Music Magpie's returns policy for things you buy?
Our answer
Unwanted tech can be returned free within 14 days of purchase under musicMagpie's money-back guarantee: start the return in My Account, and a Post Office prints the returns label, so no printer is needed. Unwanted media (CDs, DVDs, Blu-rays, games and books) can be returned within 30 days of delivery by contacting customer service, and you pay the postage. Faulty or incorrect items go back free with prepaid Royal Mail postage, and tech has a free 12-month warranty. Refunds go to the original payment method; card refunds can take up to 3 working days to show, PayPal usually 24 hours.
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